D-ploy is an IT and Engineering Solutions company with assignments worldwide, including Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the USA.
We take pride in delivering outstanding, innovative services to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our clients' IT productivity and contribute to the success and values of their companies.
We are looking for dedicated, flexible, and solution-oriented individuals who want to work on-site in Rotkreuz and become part of a dynamically growing, international organization.
ResponsibilitesLocal IT Infrastructure
- Central point of contact for the local IT infrastructure at the Rotkreuz site (CHRK) and representative of local requirements toward regional and global IT teams
- Ensuring a stable, available, secure, and properly maintained IT infrastructure
- Coordination and escalation of infrastructure incidents and support during site-wide outages
- Planning and coordination of maintenance, downtimes, upgrades, and infrastructure changes in compliance with change management and approval processes
Network & Infrastructure
- Monitoring of the local LAN, WLAN, WAN, and internet infrastructure, and coordination of upgrades, expansions, and fault resolution
- Coordination of the installation, replacement, decommissioning, and lifecycle management of infrastructure hardware
- Ensuring proper maintenance of network cabinets, switches, access points, and cabling
Projects & Service Providers
- Support for office relocations, renovations, new construction, and new laboratory and production areas
- Coordination of cabling, network, WLAN, and technical installations, and collaboration with architects, facility management, engineering, and external service providers
- Coordination and oversight of on-site IT service providers, including access, execution, and acceptance of the work
Security & Business Continuity
- Ensuring compliance with IT security, compliance, and architecture standards, and supporting audits and vulnerability remediation
- Supporting business continuity and disaster recovery measures, including the restoration of local infrastructure and testing of resilience measures
- Maintaining the required infrastructure documentation and communicating infrastructure risks to site and IT management
Stakeholder Management
- Close collaboration with Service Desk / End User Computing, Network, Server & Cloud, Cybersecurity, Facilities / Engineering, Application Owners, Project Managers, and external infrastructure service providers
- Translating local business requirements into technical infrastructure requirements and communicating central IT standards to local stakeholders
Requirements
- Several years of experience in IT infrastructure, IT operations, network engineering, or a comparable role
- Solid knowledge of LAN, WLAN, WAN, internet connectivity, and basic network infrastructure
- Experience with infrastructure hardware, lifecycle management, and technical infrastructure projects
- Experience in coordinating incidents, escalations, and external IT service providers
- Knowledge of IT security, change management, compliance, as well as business continuity and disaster recovery is an advantage
- Independent, structured, and solution-oriented way of working
- Strong communication and coordination skills, and a professional approach when dealing with different stakeholders
- Very good German and English skills, both spoken and written
- Candidates must provide a criminal record extract (not older than three months)
Benefits
- A wide range of activities, tasks, and projects
- Vouchers (birthday voucher, wedding and newborn surprise)
- "Fishing for Friends" program, our employee referral program
- Opportunities for development and career advancement
- Friendly and international working environment
- Company-sponsored events
Is IT in your DNA?
Skills Required
- Several years of experience in IT infrastructure, IT operations, network engineering, or a comparable role
- Solid knowledge of LAN, WLAN, WAN, internet connectivity, and basic network infrastructure
- Experience with infrastructure hardware, lifecycle management, and technical infrastructure projects
- Experience coordinating incidents, escalations, and external IT service providers
- Knowledge of IT security, change management, compliance, business continuity, and disaster recovery
- Independent, structured, and solution-oriented working style
- Strong communication and coordination skills with diverse stakeholders
- Very good spoken and written German and English skills
- Criminal record extract no older than three months
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies. Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals. Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management. Company Profile Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT. Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified. We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
