Site IT Analyst – Manufacturing Operations

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

The TechOps team supports Elanco manufacturing and Research & Development (R&D) sites across the North American region. This role, Site IT Analyst, is based at the Winslow, ME manufacturing facility and serves as the primary on-site IT owner for the location, with occasional support for other sites across North America.

This position provides end-to-end, hands-on IT support for site infrastructure, end-user technologies, and local IT services in a regulated manufacturing and laboratory environment. The role focuses on assessing, maintaining, and remediating site IT capabilities in alignment with Elanco standards, while ensuring reliable day-to-day operations and effective delivery of local IT projects.

hands-on IT support for site infrastructure, end-user technologies, and local IT services in a regulated manufacturing and laboratory environment. 

Scope: site network and connectivity oversight, hosting and security components, physical cabling, server and room standards, equipment lifecycle management, end-user computing, collaboration and conferencing solutions, telephony, CCTV, access control systems, and dedicated manufacturing and laboratory software solutions.

• Ensure continuity and reliability of critical IT processes, hardware, and software components to support uninterrupted business operations

• Troubleshoot and resolve IT-related issues effectively and efficiently, in compliance with manufacturing site rules, regulations, and standards

• Serve as a primary point of contact for local site leadership and employees, and as a key liaison to regional and global Elanco IT teams and service providers

• Lead and manage assigned projects, overseeing the full project lifecycle from initiation through completion

• Escalate issues promptly and communicate status, risks, and resolutions clearly and effectively

• Maintain in-depth knowledge of site-specific business processes and their interaction with IT systems

• Critically evaluate user requests, leveraging technical and process expertise to identify underlying business requirements and ensure effective solutions

• Provide subject matter expertise and leadership in the design, development, and integration of IT and OT solutions supporting manufacturing and R&D processes

• Education: Bachelor’s degree (BA/BS) in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent practical experience in lieu of a degree.
• Experience: Minimum of 5 years of experience in Information Technology.
• Demonstrated strong troubleshooting and problem-solving capabilities.

• Demonstrated strong troubleshooting and problem-solving capabilities

• Working knowledge of core IT and business processes, including incident, change, escalation, asset, and lifecycle management, preferably within regulated manufacturing and laboratory environments

• Strong technical knowledge of computer systems and infrastructure, including networking, security, wireless technologies, and selected office, manufacturing, quality, and R&D IT systems

• Demonstrated ability to take initiative and work independently

• Demonstrated ability to establish and maintain effective interpersonal relationships, fostering constructive and cooperative collaboration over time

• Candidates must be legally authorized to work in the United States. Elanco does not anticipate providing sponsorship for employment visas (e.g., H-1B or TN) for this position

• Strong understanding of manufacturing-related computer systems and data

• Experience with the ITIL framework and IT service management tools such as ServiceNow

• Experience serving as an IT systems custodian, including timely CAPA monitoring and fulfillment

• Previous experience collaborating with and supporting Operational Technology (OT) teams through IT infrastructure expertise

• Knowledge of regulated manufacturing and laboratory processes supported by IT services

• Location: Winslow, ME manufacturing site, on-site, in-person

• Schedule: Standard 8-hour day shift, Monday–Friday

• Travel: Minimal

• On-call: Some on-call and on-site support may be required to support 24/7 operations

• Work Environment: Position requires exposure to production and R&D environments

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status