D-ploy is an IT and Engineering Solutions company with operations across the EMEA region, including Denmark, Switzerland, Germany, Austria, and the UK. We deliver innovative and high-quality services to various industry-leading clients. We build lasting partnerships and enhance our customers' IT productivity, contributing to their business success.
We are looking for an enthusiastic, solution-oriented individual to fill the Site Information Manager (SIM) role. This position requires someone capable of managing IT services on-site, ensuring seamless operations, and serving as the main point of contact for IT-related queries.
Tasks and Responsibilities:
- Serve as the main point of contact for employees experiencing IT issues
- Provide 1st/2nd level support, troubleshooting hardware, software, and network problems
- Install and configure desktop hardware and software, ensuring usability and performance
- Manage Active Directory and Exchange accounts, implementing adds/moves/changes
- Support VPN, network switches, firewalls, and other network elements
- Oversee asset management and ensure proper maintenance
- Ensure compliance with IT standards and provide solutions in line with business objectives
- Train and advise staff on IT systems and software applications
- Escalate complex issues to the appropriate teams when necessary
- Maintain regular communication with end-users regarding progress, updates, and potential outages
- Strong understanding of IT systems, products, and trends
- At least 1 year of experience in a similar role
- Proficiency in:
- Windows OS (Windows 10 & 11)
- Microsoft Office & Office 365 applications
- PC/Laptop hardware and peripherals (printers, mobile devices)
- Basic knowledge of Active Directory and Exchange
- ITIL certification and familiarity with ticketing systems (ServiceNow) are a plus
- Knowledge of GMP/GxP is an advantage
- Fluent in English (written and spoken), Danish language skills are a plus
- Strong customer focus with a passion for IT service delivery
- Excellent communication, interpersonal, and organizational skills
- Ability to work independently and follow established processes
- Flexibility, adaptability, and a collaborative mindset
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Minimum 5 weeks of vacation
- Paid sick days
- Meal vouchers
- Contributions to wellness programs (multisport card)
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
Is IT in your DNA?
Similar Jobs
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies. Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals. Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management. Company Profile Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT. Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified. We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
.png){kind=logo}
