The Role
On-site HR business partner supporting 435 custodial employees and frontline leaders at Phoenix Sky Harbor Airport. Provide employee relations, union/CBA compliance, workforce planning, onboarding, training coordination, investigations, performance management, and HR policy guidance to improve retention, engagement, and operational outcomes.
Summary Generated by Built In
ABM is hiring a Site HR Partner for the Phoenix Sky Harbor International Airport to support 435 ABM custodial employees (union), supervisors and managers. Bilingual/Spanish is preferred. This position serves as a consultant to front-line leaders on human resource-related issues. The successful HR Manager acts as an on-site employee champion and change agent. The role assesses and anticipates HR-related needs and implements innovative and practical solutions through a strong process and metrics focus. Advises account level management regarding policies and programs including recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, training, AAP/EEO, and special projects. May contribute to the development of unit specific policies or programs. This role is on-site (Mon-Fri) at Phoenix Sky Harbor International Airport.
Responsibilities- Consults with line management, providing HR guidance when appropriate.
- Building and maintaining an environment for our Team Members that results in a high customer focused and engaged workforce.
- Oversee compliance with CBA, including handling grievances and union relations
- Review onboarding and orientation for new leaders.
- Analyzes trends and metrics, seeking opportunities and strategies to improve trends in turnover, retention and key indicators of employee and customer engagement.
- Partner with leadership to understand current and future staffing needs.
- Partner with Talent Team to develop workforce plans that respond to current and future staffing needs.
- Partner with Learning & Development Team to ensure key programs are focused on front line managers and team members.
- Ability to read and understand data to inform continuous improvement and inform decision making.
- Manages and resolves employee relations issues.
- Conducts effective, thorough and objective investigations.
- Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with legal as needed/required.
- Provides day-to-day performance management guidance to front line leaders (e.g., coaching, counseling, career development, disciplinary actions).
- Works closely with front line leaders to improve work relationships, build morale, and increase productivity and retention.
- Provides HR policy guidance and interpretation.
- Provides guidance and input on business restructures, workforce planning and succession planning.
- Identifies training needs for business and individual coaching needs.
- Participates in evaluation and monitoring of training programs to ensure success.
- Follows up to ensure training objectives are met.
- Partner with HR Centers of Excellence to deliver programs to meet organizational goals.
- Review key business performance targets and their related talent implications with business leaders.
- Support customer retention and business development though direct involvement with key customer base.
- Identify and drive the sharing of best practices across functions to facilitate continuous improvement.
- Understand and mitigate corporate risk associated with relevant employment laws/policies.
- Bachelor’s Degree in Human Resources Management or related field; in lieu of degree, 5+ years of related experience required
- Minimum of 3 years of applicable experience in Human Resources, business operations or management
- Appropriate experience with a large hourly & distributed workforce is a strong plus
- Experience working with union employees strongly preferred.
- Bilingual (Spanish) is strongly preferred
- Aviation industry experience preferred
- Clear, comprehensive understanding of the link between talent and other HR initiatives and business strategy.
- Strong consultation and communication skills.
- Ability to effectively challenge, influence, and develop productive relationships inside and outside of HR
- Intellectual agility, interpersonal flexibility and deep curiosity to learn
- Exposure to strong process and project management discipline
- Effective team player and networker
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
Skills Required
- Bachelor's Degree in Human Resources Management or related field, or 5+ years related experience in lieu of degree
- Minimum of 3 years applicable experience in Human Resources, business operations, or management
- On-site work Monday-Friday at Phoenix Sky Harbor International Airport
- Experience managing or supporting a large hourly and distributed workforce
- Experience working with union employees and handling grievances/CBA compliance
- Bilingual Spanish (strongly preferred)
- Knowledge of employment laws and ability to conduct effective, objective investigations
- Strong consultation, communication, influence, and relationship-building skills
- Exposure to process and project management discipline
- Ability to analyze HR metrics and use data to inform decisions and continuous improvement
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