The Role
The Site Director oversees all operations at the Concordance Center, ensuring compliance, managing facility and vendor relations, and collaborating with leadership to enhance service delivery.
Summary Generated by Built In
Concordance’s reentry program is designed to dramatically reduce recidivism by helping individuals with justice involvement lead meaningful, abundant, and joyful lives. Our holistic, evidence-based model offers a wide range of services - therapy, case management, yoga, behavioral health and substance use recovery groups, spiritual care, life skills, medical care, education, and job readiness. Each participant is formally supported by our Care Team for a full year, ensuring stability and long-term success. Now operating in Missouri, South Carolina, and Virginia, Concordance is a national leader in compassionate, innovative reentry care.
POSITION OVERVIEW: Site Director
POSITION OVERVIEW: Site Director
The Site Director is responsible for operations, stakeholder engagement, and community partnerships associated with the Concordance Center, working alongside the Program Director. The Site Director is responsible for ensuring the smooth, safe, and efficient functioning of all center operations. This includes daily logistics, scheduling, facilities management, staff support, compliance, safety protocols, event execution, and operational problem-solving.
The Site Director ensures consistent operational processes across the Center, maintains high standards for service delivery environments, and creates a hospitable, healing-focused space for participants and staff. The Site Director serves as the primary point of contact for inter-center collaboration and external stakeholders.
This role manages the Site Coordinator. The Site Director partners closely with senior leadership to implement operational strategies, strengthen workflows, partnerships, maintain a high-quality onsite experience, and ensure the program team can deliver high quality services to the participants.
The Site Director reports directly to the EVP, Head of Behavioral Health and Wellness, Community and Life Skills.
Key Responsibilities - your role will involve:
Operational Leadership & Center Administration:
- Provide comprehensive oversight of all daily center operations.
- Manage facility readiness, including opening/closing procedures, safety checks, cleaning standards, and overseeing all emergencies, and critical incidents in partnership with the Program Director.
- Oversee room scheduling, participant flow, and space utilization to support seamless delivery of services.
- Manage vendor relationships, maintenance requests, and onsite contractors.
- Maintain compliance with CARF, HIPAA, safety requirements, emergency protocols, and all relevant operational policies.
- Ensure consistent implementation and continuous improvement of operational SOPs.
- Conduct routine operational audits to identify issues and implement timely solutions.
Facility Management and Safety:
- Oversee contracts, insurance, compliance, lease management, and budget for the center.
- Lead safety and emergency preparedness in compliance with CARF.
- Manages facilities and security operations
Metrics, Tracking and Operational Reporting:
- Monitor center-level operational metrics, including attendance, engagement, scheduling efficiency, and facility-related indicators.
- Ensure timely, accurate data entry and reporting related to operations and logistics.
- Identify operational trends and propose solutions to improve center functionality.
Events and Center Experience:
- Lead planning, logistics, and successful execution of all onsite events, including:
- Family suppers
- Graduations
- Donor visits
- Partner and DOC engagements
- Ensure all events run smoothly, are well-coordinated, and align with Concordance’s values and standards.
- Maintain a welcoming and high-quality atmosphere for participants, visitors, and staff at all times.
Community and Leadership Engagement:
- Collaborate with senior leadership to implement operational strategies, manage risk, and support organizational initiatives.
- Build and maintain strong relationships with community partners, employers, donors, and DOC representatives.
- Manager and bring onsite program partners to enhance services and community connection
- Represent the organization in the community, promoting Concordance’s mission and values.
The right candidate will come with the following attributes, education, experience and meet the physical requirements.
PERSONAL ATTRIBUTES:
- Strong commitment to Concordance’s mission
- Excellent interpersonal, communication, and relationship-building skills.
- Highly organized, detail-oriented, and process-driven.
- Strong leadership approach with the ability to inspire, support, and coordinate teams.
- Effective problem-solver who can navigate operational challenges with calm and creativity.
- Ability to work collaboratively across multidisciplinary teams.
REQUIRED EDUCATION, AND LICENSURE:
- Master’s degree in social work, Public Administration, Business Administration, or a related field preferred.
- 5+ years of experience in operations, administrative management, facilities management, or organizational logistics.
- Experience in nonprofit or human services settings preferred.
- 5-7 years of leadership experience.
SKILLS AND COMPETENCIES:
- 5+ years of management experience in nonprofit operational settings, development or workforce development.
- Strong understanding of operational systems, safety protocols, compliance, and facilities coordination.
- Ability to manage multiple operational tasks simultaneously and maintain high-quality standards.
- Experience working with justice-involved or vulnerable populations preferred.
PHYSICAL REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This person must be able to sit or stand at a personal computer for typing and reading. This person must be able to see, hear, speak, walk, and sit. Must be able to use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl. Vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Willing to help move classrooms around and set up for center events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This person must be able to sit or stand at a personal computer for typing and reading. This person must be able to see, hear, speak, walk, and sit. Must be able to use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl. Vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Willing to help move classrooms around and set up for center events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to travel to DOC institutions as needed.
Additional Information:
WHY JOIN CONCORDANCE:
This is an exciting opportunity to contribute to a transformative mission and make a lasting impact on the lives of justice-involved individuals. As part of the Concordance team, you'll play a crucial role in advancing our vision and shaping the future of reentry services nationwide.
TEAM BENEFITS:
We understand the importance of work-life balance and the value of ensuring time for yourself and your family. We offer competitive pay and paid time off, a matching 401(k), and a comprehensive benefits package that includes medical, dental, and vision coverage. Additionally, we cover other benefits such as basic life insurance, AD&D, professional development opportunities, and an EAP program, which gives you quick access to a wide range of life resources.
This is an exciting opportunity to contribute to a transformative mission and make a lasting impact on the lives of justice-involved individuals. As part of the Concordance team, you'll play a crucial role in advancing our vision and shaping the future of reentry services nationwide.
TEAM BENEFITS:
We understand the importance of work-life balance and the value of ensuring time for yourself and your family. We offer competitive pay and paid time off, a matching 401(k), and a comprehensive benefits package that includes medical, dental, and vision coverage. Additionally, we cover other benefits such as basic life insurance, AD&D, professional development opportunities, and an EAP program, which gives you quick access to a wide range of life resources.
- Competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment
- Matching 401(K) program
- Generous PTO
- Health & Wellness Stipend
CONDITIONS OF EMPLOYMENT:
The offer for the right candidate is contingent upon successfully completing the following requirements:
The offer for the right candidate is contingent upon successfully completing the following requirements:
- Passing a drug test
- Satisfactory completion of a background check
- Verification of employment Verification of education
- Verification of employment eligibility via I-9
- Signing the team member handbook
- Declaration of no conflicts of interest
Today, we find ourselves at a pivotal moment in our mission. Join this incredible team and support our efforts to expand our impact.
About
Concordance is a nonprofit organization dedicated to ending the cycle of reincarceration through holistic, integrated re-entry services for individuals before and after their release from prison. Recognized by the Commission on Accreditation of Rehabilitation Facilities (CARF), a rigorous review process ensuring service providers meet defined international standards of quality, Concordance delivers twelve evidence-informed services, including Behavioral Health & Wellness, Education & Job Readiness, and Community & Life Skills. Since 2016, Concordance’s “healing first” model has empowered more than 1,100 individuals in the St. Louis region. Now expanding nationwide, we currently serve Missouri, South Carolina, and Virginia, with plans for continued growth in additional locations. Concordance is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Skills Required
- Master's degree in social work, Public Administration, Business Administration, or a related field preferred
- 5+ years of experience in operations, administrative management, facilities management, or organizational logistics
- 5-7 years of leadership experience
- Experience in nonprofit or human services settings preferred
- 5+ years of management experience in nonprofit operational settings
- Strong understanding of operational systems, safety protocols, compliance, and facilities coordination
- Experience working with justice-involved or vulnerable populations preferred
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The Company
What We Do
Concordance Healthcare Solutions is a medical distributor and healthcare solutions provider that offers supply chain services, logistics, and technology to support the healthcare industry across the continuum of care. They focus on improving operational efficiencies, reducing costs, and enhancing patient outcomes by providing medical supplies and equipment to hospitals, physician practices, and other healthcare facilities.
