2428127 Site Customer Quality Assurance Engineer – Senior
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We are looking for a talented Site Customer Quality Assurance Engineer – Senior to join our team specializing in QUALITY for CUMMINS in Ciudad Juárez, Chihuahua. (100% On site role).
Job Summary:
Supports the assigned site to advocate for customers in resolving product quality and process quality related issues. Understands and translates internal and external customer's expectations and quality requirements to integrate this into product quality planning, evaluation, and control.
In this role, you will make an impact in the following ways:
- Lead customer complaints response on time and customer meetings.
- Engineering Product Changes communication with customers, Customer PPAP’s follow up.
- Management presentations support to share quality metrics: External / Internal PPMs, customer complaint response time.
- Develops, articulates, and translates customers' expectations and requirements for Site Quality.
- Uses Customer Centric metrics to prioritize customer quality requirements and issues and makes recommendations on prioritization of Site Quality resources.
- Acts as a primary contact to the customer site level.
- Responsible for applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, nonconforming material reports, etc.
- Leads containment activities.
- Facilitate continuous improvement in quality activities to reduce the potential for defects and ensure continual improvement in process.
- Ensures products and process development meet quality standards and site related customer specific requirements.
- Identifies problems, prioritizes actions, leads, or participates in Six Sigma projects/continuous improvement.
- Leads quality audits.
- Serves as a quality technical resource to other functional areas.
- Couches and mentor customer quality practices with less experienced team members.
- Supervise quality technical inspectors of the Product Test Cleanliness Laboratory
- Supports Safe Launch Initiatives through Value Package Introduction (VPI).
- Promote and support talent development within the team, fostering technical growth and accountability.
- Applies AIAG (Automotive Industry Action Group) core tools.
Responsibilities
To be successful in this role you will need the following:
- Bachelor’s degree in Mechanics, Mechatronics, Industrial Engineering or related
- Minimum of 5 years in Quality Engineering within the automotive industry, preferred in Customer Quality Engineering.
- Knowledge in Core Tools (PFMEA, Control Plan, MSA, SPC, APQP, PPAP)
- Knowledge in IATF 16949 audits
- Advanced English (written, spoken, and reading).
- Strong Problem Solving (7-steps, FTAs, RCAs)
Preferred (Desirable):
- Experience in project management
- Knowledge of Six Sigma methodologies
- Desirable supervisory or leadership experience
- Experience in customer care
Competencies:
- Collaboration
- Negotiation
- Leadership
- People management
- Customer focus
- Strong Conflict Management
- Manages complexity
- Effective Comunication
- Decision Quality
- Quality Influence
Qualifications
Education, Licenses, Certifications:
Bachelor’s degree in Mechanics, Mechatronics, Industrial Engineering or related
Six Sigma Green Belt certification desirable.
About UsCummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.Cummins Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cummins and has not been reviewed or approved by Cummins.
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Retirement Support — A 401(k) with company contribution/match and both defined contribution and defined benefit pension plans are offered, alongside profit sharing and an employee stock purchase plan. This mix supports long-term savings and financial security.
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Healthcare Strength — Multiple medical plan options (HSA, HSA Plus, PPO) with dental, vision, life and long-term disability coverage are provided, along with telehealth, mental-health support, and wellness tools. In-network protections and HSA/HSA Plus structures are described to help manage costs.
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Parental & Family Support — Paid maternity and paternity leave, family medical leave, and adoption assistance are offered. Reduced or flexible hours and unpaid extended leave options further support caregiving needs.
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