Description
The Role
The Site Coordinator is the front-line clinic manager at AICA Orthopedics. You own daily operations patient flow, staff performance, scheduling, compliance, and the patient experience from check-in to checkout.
You supervise front desk and clinical support staff, run daily huddles, handle performance conversations directly, and build the workflows your clinic runs on. This is a management role with real accountability for clinic-level outcomes.
What We Offer
$50,000 – $60,000 base salary + KPI performance bonus
Medical, dental, vision, and 401(k)
Clear path to Practice Manager: Site Coordinator ? Practice Manager ? Regional Operations
Structured 1-year training program with a dedicated mentor
Cross-training opportunities across 21 Atlanta-area clinic locations
What You'll Do
Daily Operations
Own patient flow, scheduling, coverage, and clinic readiness from open to close
Coordinate insurance verification, care transitions, and front desk workflows
Manage supply inventory, facility standards, and daily and weekly reporting
Monitor patient satisfaction data and no-show trends and act on what you find
Team Leadership
Supervise front desk and clinical support staff daily coaching, performance feedback, and formal performance management when needed
Handle disciplinary conversations directly and document performance issues with a complete record
Build the SOPs, training guides, and onboarding materials your team follows
Manage schedules and call-out coverage own the solution when gaps arise
Run daily huddles and catch workflow friction before it reaches patients
Track patient satisfaction scores, productivity metrics, and service quality and bring improvement proposals to your Practice Manager
Monitor HIPAA compliance and organizational policy adherence across your team
Required
2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations
Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation
Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation
Strong written and verbal communication you create the guides, updates, and references your team relies on
Preferred
NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption
Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination
Experience managing teams across multiple departments or clinical disciplines
Associate’s or Bachelor’s degree in healthcare administration or equivalent experience
Career Path
AICA promotes from within. The path from Site Coordinator is direct and supported:
Site Coordinator — you are here
Practice Manager — multi-site accountability, team development, P&L oversight
Regional Operations — network-level operations leadership
Your first year includes a structured training program, a buddy system for mentorship, and cross-training.
About AICA Orthopedics
AICA Orthopedics is Atlanta’s premier orthopedic and personal injury care network — 21 clinic locations and a state-of-the-art surgery center. For 25 years we have delivered clinical excellence and patient-centered care. We are growing, and we promote from within.
AICA Orthopedics is an equal opportunity employer.
Requirements
Required
2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations
Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation
Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation
Strong written and verbal communication you create the guides, updates, and references your team relies on
Preferred
NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption
Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination
Experience managing teams across multiple departments or clinical disciplines
Associate’s or Bachelor’s degree in healthcare administration or equivalent experience
Skills Required
- 2+ years of healthcare front office supervisory or medical office manager experience
- Proven track record of managing people
- Medical office operations knowledge
- Strong written and verbal communication skills
- NextGen EMR experience or proficiency in another clinical EMR
- Experience with orthopedic, urgent care, or personal injury patients
- Experience managing teams across multiple departments
- Associate's or Bachelor's degree in healthcare administration or equivalent
What We Do
ProCo is a medical management company that oversees the daily operations and back-end office workings of healthcare centers across the Southeast.
