Job Description Summary:
This position is a full-time, hourly role working fully on-site role at World of Coca-Cola (Atlanta, GA). Remote/hybrid options are not available for this role.
World of Coca-Cola, located in Atlanta, GA, the home of Coca-Cola, first opened August 2, 1990 and was relocated from Underground Atlanta to Pemberton Place May 24, 2007. Currently, World of Coca-Cola is the main attraction for The Coca-Cola Company. It welcomes over 1 million visitors per year and has become one of the key tourist experiences in the region. Please visit our website at worldofcoca-cola.com for more information.
The Groups Coordinator at World of Coca-Cola is the first point of contact for clients looking to enjoy our world class attraction. The primary responsibilities of this role are data entry and responding to customer inquiries by phone and email as well as training team members on processes. This role is responsible for ensuring PCI compliance (privacy and data protection) for reservation ticketing systems for The Coca-Cola Company and World of Coca-Cola.
Key Functional Duties:
- Customer Service/Communication
- Provide stellar customer service in all communications (via phone and email) with clients and internal partners.
- Serve as first point of contact for incoming inquiries (groups, events, internal requests) and represent The Coca-Cola Company in a positive and professional manner.
- Act as concierge and assist with itinerary planning for guests visiting Atlanta.
- Deliver consistent and accurate messaging of protocols and procedures.
- Escalate requests when appropriate and set guest expectations for response times.
- On-Site Liaison between Sales and Operations Team
- Assist with training of Coordinators and Ambassador operations team members on reservations/events processes and welcoming groups upon arrival.
- Partner with operations team on special requests and arrival instructions.
- Data Entry and Sales
- Coordinate and process all phases of reservations via phone and email with high accuracy. Follow up to reconfirm upcoming group arrivals/events, update reservations, and process payments.
- Administrative Projects
- Perform group sales administrative duties including conference preparation, shipping, and customer gift assembly.
- Other duties and special projects as assigned.
Required Skills:
1+ years’ experience in reservation, customer service or administrative role preferably within the hospitality industry.
Role is on-site at World of Coca-Cola
Gateway Ticketing System experience preferred
Proficiency in Microsoft Office Suite
Proven ability to enter data accurately, adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment
Strong organizational and administrative skillset
Excellent time management skills with the ability to self-manage
Willingness to collaborate cross-functionally with teams from all levels of the organization
Excellent written and oral skills
Impeccable guest/customer service skills
Strong interpersonal and professional communication skills: positive non-verbal cues, active listening, flexibility, dependability, and high degree of patience
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Educational Requirements
High school Diploma or/ GED equivalent required
College Degree preferred
Skills:
Pay Range:
United States of America: 38,032 USD - 43,465 USDBase pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Location(s):
United States of AmericaCity/Cities:
AtlantaTravel Required:
00% - 25%Relocation Provided:
NoJob Posting End Date:
July 1, 2026Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.Skills Required
- 1+ years' experience in reservation, customer service, or administrative role (hospitality experience preferred)
- On-site work at World of Coca-Cola in Atlanta, GA
- Gateway Ticketing System experience
- Proficiency in Microsoft Office Suite
- Proven ability to enter data accurately and produce accurate results in a fast-paced environment
- Knowledge of PCI compliance and data protection for reservation/ticketing systems
- Strong organizational and administrative skills
- Excellent time management skills and ability to self-manage
- Willingness to collaborate cross-functionally with teams at all levels
- Excellent written and oral communication skills
- Impeccable guest/customer service skills and strong interpersonal skills (active listening, patience, dependability)
- Ability to train coordinators and operations team members on reservations/events processes
- Basic math skills (add, subtract, multiply, divide with whole numbers, fractions, and decimals)
- High School Diploma or GED
- College degree
The Coca-Cola Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Coca-Cola Company and has not been reviewed or approved by The Coca-Cola Company.
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Retirement Support — Retirement benefits are positioned as a standout, combining a 401(k) match with a company-funded cash-balance pension and an employee stock purchase plan match that together materially increase long-term package value.
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Healthcare Strength — Health coverage is described as broad and feature-rich, including national medical coverage plus specialized add-ons like virtual care, second opinions, oncology navigation, fertility support, and chronic-condition programs.
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Leave & Time Off Breadth — Time-off benefits are outlined with structured vacation accrual that increases with tenure and a holiday program that includes both set and floating days.
The Coca-Cola Company Insights
What We Do
The Coca-Cola Company (NYSE: KO) is a total beverage company, offering over 500 brands in more than 200 countries and territories. In addition to the company’s Coca-Cola brands, our portfolio includes some of the world’s most valuable beverage brands, such as AdeS soy-based beverages, Ayataka green tea, Dasani waters, Del Valle juices and nectars, Fanta, Georgia coffee, Gold Peak teas and coffees, Honest Tea, innocent smoothies and juices, Minute Maid juices, Powerade sports drinks, Simply juices, smartwater, Sprite, vitaminwater and ZICO coconut water.
