The Site Coordinator is accountable for the daily operations of a solo‑person site. This role is responsible for delivering contracted office services including, but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.
Job Duties and Responsibilities- Responsible for daily operations of a mail room, copy center, or scanning facility.
- Operate office equipment such as PC, copiers, multifunction devices, imaging and mail equipment.
- May support functions including:
- Courier Services
- Reception Services
- Switchboard Operations
- Shipping & Receiving
- Mail delivery and processing
- Serve as the main point of contact with the customer on a daily basis.
- Implement and manage Ricoh Service Excellence Programs effectively.
- Understand and operate required equipment/software efficiently to meet service level agreements.
- Achieve profitability by effectively utilizing company materials and supplies.
- May maintain daily routine tasks such as:
- Creating/completing work orders
- Contractor monitoring
- Inspections
- Reporting facility‑related issues
- Providing support as needed
- May interact with contracted vendors, facility management teams, and building occupants.
- May be responsible for office supply inventory and re‑ordering.
- May manage conference room scheduling and A/V equipment resources.
- Maintain positive internal working relationships by communicating professionally.
- Collect and provide data to leadership and customers, including completing monthly reports with support.
- Ensure financial responsibilities are met.
- Perform other duties as assigned.
Required:
- High school diploma or GED
- 1+ year of experience in a related field (B2B and/or technical)
- 1+ year of customer‑facing work experience
- Demonstrated understanding of basic technology
- Tactical thought‑processing skills
- Ability to present to small groups
- Moderate problem‑solving ability
- Basic customer service skills
- Basic technical aptitude
- Basic written and verbal communication skills
- Typical office environment with adequate lighting, ventilation, normal temperature, and noise levels.
- Work assignments vary; must interpret, comprehend, and apply complex information.
- May be required to prepare and convey a variety of information.
- Some physical effort required: walking, standing, bending, reaching, or lifting/carrying objects up to 50 lbs (books, paper, files, etc.).
- Moderate dexterity required, including regular use of calculators, keyboards, tools, and hand‑eye coordination.
The above statements describe the general nature and level of work assigned to this job. They do not include every responsibility, skill, or working condition required of the role
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
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