The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to manufacture the AI and data center infrastructure at the edge. We believe unifying software, intelligent automation, and data is the answer to delivering quality and flexibility at scale. We deliver products to meet the demands of today while continuously investing in our Bright Factory model to take advantage of what comes next.
Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to a brighter way of manufacturing AI infrastructure, we’d love to speak with you.
WHAT YOU WILL BE DOING
You will be responsible for multiple robotic assembly systems deployed to a major tech customer
You will be interacting with customer and customer manufacturing partner about performance of our equipment
You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development
You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads
Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
Maintain status reports at various levels of detail and synthesis
Educate and train customers on device operation, maintenance, troubleshooting and repair
Provide excellent customer service, actively listen to customer concerns, and address issues
Travel up to 25%, mostly for training with possible support of other EMEA sites
Be able to work on 2nd shift
WHAT YOU WILL BRING
5 or more years in a customer-facing technical role
Experience in an automation and robotics environment
Associate's Degree (Mechanical or Electrical), Bachelor’s Degree preferred
Automation, robotics, and PLC experience
Robotics preferable: FANUC IR + FANUC DCS knowledge
PLC preferable: Beckhoff PLC
Experience using Vision systems for inspection and point of interest interpolation
Preferable MATROX and COGNEX
General understanding of vision systems and optics
Experience with labeling applications
Industrial printers
Preferable: HERMES and ZEBRA
Understanding of complex programming (nested recipes)
Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes
Technical documentation experience (reading, creating, editing)
Understanding of electrical and pneumatic documentation
Understanding of 2D and 3D mechanical documentation
Basic skill/experience with 3D CAD software
Preferable: SolidWorks
Ability to repair and maintain mechanical systems
Self starter with ability to work productively with minimal supervision
Calm, collected demeanor and commitment to customer service
Good reporting, data collection, and analysis skills
IT WOULD BE GREAT IF YOU HAD
Experience in an electronics manufacturing environment or similar
Familiarity with code, command line interfaces, and can find your way around a LAN. (Production-style coding is not required)
BE EMPOWERED TO CHANGE AN INDUSTRY
Bright Machines is a next-generation, AI-enabled manufacturer focused on data center infrastructure production. Bright Machines uses its proprietary AI-based robotics and software to assemble AI infrastructure hardware products (i.e., data center servers) for hyperscalers, neoclouds, and leading Original Equipment Manufacturers (OEMs) to reduce their time to revenue. With its Bright Factory model, Bright Machines builds higher quality data center infrastructure at scale, addresses increasing market demands for computing power due to the surge of AI, and answers the call to the U.S. national mandate to reshore manufacturing.
Bright Machines is headquartered in San Francisco, California, with an integration center in Guadalajara, Mexico. The company has been recognized as one of Forbes’ AI 50, awarded “Best AI-based Solution for Manufacturing” by AI Breakthrough, named a “Technology Pioneer” by the World Economic Forum, and highlighted by several other leading technology and innovation organizations.
Skills Required
- 5 or more years in a customer-facing technical role
- Experience in an automation and robotics environment
- Associate's Degree (Mechanical or Electrical)
- Automation, robotics, and PLC experience
- Technical documentation experience
- Basic skill/experience with 3D CAD software
What We Do
We deliver intelligent, software-defined manufacturing by bringing together our flexible factory robots with intelligent software, production data and machine learning. Our growing, global team of more than 300 robotics, software and manufacturing industry veterans believe building physical things should be as seamless and simple as creating digital products. Our software-defined manufacturing platform helps customers innovate faster to meet the growing demands of a new era of manufacturing.
