At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description Responsible for the comprehensive management and monitoring of JPA and utility accounts (including pole rental, power, water, and miscellaneous accounts) in North Luzon to ensure timely processing, settlement, and uninterrupted service.Management & Monitoring of JPA & Utility Accounts (Pole Rental, Power, Water & Misc Accounts) in North Luzon
Facilitate strict monitoring of accounts to avoid any service disruption or disconnection and delay in the processing of utility billings
Maintains updated records on the database for proper monitoring, coordination as well as for easier and accurate generation of reports
Handles coordination of issues and concerns related to actual usage / consumption with business units and/or end users
Settlement and Account Reconciliation
Facilitates validation and processing of utility / service billings for the complete settlement of the said accounts on / before its due dates or agreed settlement of account
Ensure monitoring and updating in the system all check payments, official receipts received and CWTs released
Performs / handles negotiation with utility service provider / contractor to avail of discounts / waiver of costs for early settlement and/or special agreements that will generate savings to the company
Attend to reported problems related to bill processing, settlement and reconciliation of accounts and escalates issues to avoid any service disruptions/disconnections as well as settlement of penalties.
Ensures Proper Record Management
Handles / facilitates efficient and effective filing of records pertaining to accounts and transactions handled including Service Agreements / Contracts with service providers and other documents endorsed.
Ensure adherence to documents retention policy
Ensure scanning of documents and updating in the system
Conduct data analysis & generate reports
Contribute to the development and implementation of process automation initiatives to enhance operational efficiency and accuracy
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Skills Required
- Manage and monitor JPA and utility accounts (pole rental, power, water, miscellaneous)
- Monitor accounts to prevent service disruption and ensure timely billing processing
- Maintain and update records in the database; scan and upload documents
- Coordinate with business units/end users regarding usage and consumption issues
- Perform settlement and account reconciliation
- Validate and process utility/service billings and ensure payments/receipts are recorded
- Negotiate with utility service providers/contractors for discounts or waivers
- Manage filing, document retention, and service agreements/contracts
- Conduct data analysis and generate reports
- Contribute to development and implementation of process automation initiatives
What We Do
Globe Telecom Inc is a leading Philippine digital solutions platform primarily focused on telecommunications. The company provides a comprehensive suite of products and services, including mobile, home broadband, corporate data, and fixed-line voice. In addition to connectivity, Globe focuses on venture capital, venture building, shared services, and digital marketing solutions to empower Filipinos with reliable communication and digital tools.
