SIS Business Analyst II (Level 2)

Description

The primary purpose of the Student Information System Business Analyst II (SIS BA II) is to work with Edupoint’s partner districts to document and manage software customization projects through the product enhancement process. Additionally, the SIS BA II manages small projects in support of the Customer Resource Center such as writing new documentation, requirements gathering for new product features, and assisting in the resolution of complex support tickets.

JOB SUMMARY: 

The SIS BA II is responsible for managing customization projects summited by partner districts through the product enhancement process. This is achieved by interfacing directly with Edupoint® customers to solicit and gather product requirements, clearly define feature and scope of functionality, facilitate process definition and redesign, and generate standard documentation. The SIS BA II also functions as the technical liaison between developers in the Software Services Department and Edupoint customers as needed to complete projects. The SIS BA II also works closely with Partner Success Managers and Project Managers to ensure product requirements and designs are effective and completed on schedule. 

The SIS BA II will either write design documents and/or coordinate with appropriate document writers to deliver design documents to the partner district. Once designs are finalized and signed, the SIS BA II will work with product managers from the appropriate product unit (SIS, IA, SRC, and/or SE) to schedule the delivery of the requested feature(s). The SIS BA II will also provide support to the clients throughout the implementation phase and beyond to ensure consistent support and quick resolution of issues.  

BENEFITS:

In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):

• Medical Insurance w/Prescription Drug Coverage 
• Dental Insurance Vision Insurance 
• Generous Paid Time Off & Holidays 
• Long Term Disability Insurance Life & Accidental Death & Dismemberment 
• Paid Maternity & Paternity Leave 
• Bereavement Leave 
• Professional Development Opportunities 
• Onsite Flu Shots for Staff & Immediate Family 
• Stocked Kitchen w/Healthy Snacks & Drinks 
• TRP Carpool Program 
• Employee Assistance Program 
• Opportunities for Community Involvement 
• Employer and Employee Contributed Health FSA 
• Employee Contributed Dependent Care FSA 
• 401K Plan w/Company Matching & Immediate Vesting 
• Short Term Disability Insurance 
• Health & Wellness Program 
• Company Sponsored Fitness Challenge 
• Pet Insurance 
• Free Parking 

 HOURS: Eight-hour shift M-F within 4:00 AM to 6:00 PM Arizona Time operating hours.  

JOB DUTIES:

• Maintain expert knowledge of the SIS Product
• Lead business and technical analysis sessions to identify requirements to meet current and projected demands for software product changes
• Elicit requirements using interviews, analysis, workshops, storyboarding, use-case scenarios, and task/workflow analysis
• Communicate and collaborate with external clients and internal staff
• Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into specific details for general understanding
• Maintain artifacts as required (using standard templates), including product requirements documents and functional and technical design documents
• Maintain timely communication with customers and internal staff to meet deadlines
• Monitor and maintain ticket information ensuring proper documentation
• Align stakeholders on business process requirements, software and system requirements, delivery timeframes, and product features and functions
• Report customization project status to the SIS Business Analyst Lead and/or SIS Product Manager
• Provide training for CRC/QA/Implementation for product when required
• Conduct product demonstrations for new customers when required
• Provide internal 3rd level support to CRC and supplemental QA for SIS Product
• Work collaboratively with other subject matter experts, business analysts, team leads, and team members to improve best practices
• Accurately document business requirements for customization projects for Edupoint partner districts
• Establish confident working relationships with CRC that lead to growth of knowledge for the team 
• Monitoring/responding to activity posted by CRC in the SIS Team channels 
• Actively Participate in twice weekly CCB meetings triaging documented software defects
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree or equivalent work experience in customer service, training and/or quality assurance
• 3+ years of experience supporting Edupoint products
• Previous experience coordinating professional services activities and familiarity with resource utilization and scheduling systems and processes a plus

TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast paced and project intensive. Travel in the performance of duties may be required. 

Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

 JOB REQUIREMENTS-KNOWLEDGE/SKILLS/ABILITIES:    *Knowledge:

• Working level competence in the use of the Microsoft Office suite of products
• Familiarity with K-12 education knowledge required
• Conversant with state-of-the-art software technologies, such as web-based solutions, SQL, XML, etc.
• Knowledge and skills in Agile software development preferred
• Experience and skills with Microsoft Visual Studio and associated source-code control tools preferred
• Working familiarity with Microsoft Project and Visio preferred
• Knowledge and experience using the Synergy Help Desk ticket tracking system 
• Knowledge of student information systems required
• Prior software company experience also a plus

*Skills:

• Strong customer service orientation and skills
• Strong attention to detail
• Expert level written and verbal communication skills
• Solid interviewing and facilitation skills
• Skilled in documenting business requirements, use cases, activity diagrams, UML, Structured Analysis, etc.
• Self-starter with the ability to prioritize and communicate workload commitments effectively
• Experienced in handling a wide range of office support related tasks 

*Abilities:

• Ability to work both independently and collaboratively
• Strong analytical abilities
• Well-developed ability to multitask
• Ability to manage multiple projects simultaneously
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, Strong decision-making ability, with a high level of professionalism, sensitivity and confidentiality is crucial to this role