Signature Account Advisor

To provide day-to-day service and support to specifically assigned new and existing clients in the affluent segment of the Agencies business such that objectives for profitability and growth are met.  To help educate Producers on this affluent segment and assist with the placement of their new business.  

Job Duties and Responsibilities (Essential Job Functions)

1. Support sales programs and long-range objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (30-40%)
1. Coach, educate and support Producers in structuring and submitting high-net worth business to our select group of carriers for underwriting and pricing.
2. Partner with Producers in presenting quotes to prospective customers and answering coverage and pricing questions.
3. Research and answer clients’, Producers’ and carriers’ calls and emails.
4. Advise clients regarding insurance coverage and risk management issues.
5. Process policy changes, renewals, and cancellations.
6. Handle claims and billing inquiries.
7. Foster and maintain good working relationships with Agency Producers and insurance company underwriters.
2. Perform annual account reviews for each assigned client and present findings and option in-person, via Teams or over the phone depending on the clients’ preference. (30-40%)
3. Work with existing clients to round accounts by identifying additional needs, providing quotes and selling needed coverages. (10-20%)
4. Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to VP insurance operations. (0-5%)
5. Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Associate degree or equivalent work experience and knowledge with high-net-worth personal insurance.

Experience:

• A minimum of five years successful servicing experience with independent agency (or equivalent) ideally in the high-net-worth personal insurance space.

Knowledge and Skills:

• Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes for this specialized segment of our business.
• Thorough knowledge of all personal lines insurance products in the high-net worth space especially those represented through HomeServices Insurance.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent oral, written, and interpersonal communication skills.
• Proven automation, time management, and organizational skills.
• Familiarity with risk assessment and risk management techniques.
• Knowledge of the real estate, title, and/or mortgage businesses preferred.
• Familiarity with transactional (T-filing) and electronic (e-Filing) environments preferred.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Property and Casualty License
• Completion of INS, ACSR, CISR and/or APO or related insurance designations preferred.

Wage:   $28.00 - $34.5 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.   

Benefits:   Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
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