The Role
Monitor the resort CCTV and act as control for Resort Safety: dispatch SIA-licensed teams, respond to incidents and fire calls, liaise with emergency services, and ensure guest safety across shifts.
Summary Generated by Built In
About the Role
As part of our Resort Safety Team you will need to deal with a wide range of challenges situations which require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's.
Good communication is vital together with a fair approach to resolving any problems that may occur.
Working in our control room, you will monitor our CCTV system and act as ‘control’ for the Resort Safety, despatching SIA licenced team around the resort, responding to incidents, fire calls etc. Our guests' safety is your priority.
You will be the main source of communication between the resort and emergency services, should we need to call them.
Key Responsibilities
Rotating between earlies, lates and nights you will often work 5 days out of 7 at 37 hours per week, this qualified role is permanent, and is paid fortnightly.
Skills, Knowledge & Expertise
You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive ‘people person’ attitude.
It is essential that you hold a Level 2 CCTV/Public Space Surveillance Qualification with an SIA (CCTV) licence .
A valid SIA (DS) Licence and a full UK driving license as you will be required to drive company vehicles around resort, should you wish to do front-line shifts (not essential).
About
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Skills Required
- Level 2 CCTV/Public Space Surveillance Qualification with an SIA (CCTV) licence
- SIA (DS) Licence (Door Supervisor)
- Full UK driving licence (for driving company vehicles on resort/front-line shifts)
- Strong communication and customer service skills
- Ability to work well under pressure and a hands-on, people-focused attitude
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The Company
What We Do
Butlin's is a prominent British holiday company established in 1936, renowned for providing family-focused seaside holidays and short breaks. Operating three major resorts in Minehead, Skegness, and Bognor Regis, the company offers a wide range of entertainment, activities, and accommodation options. With over 4,000 employees, Butlin's is dedicated to creating memorable experiences for millions of guests, maintaining its legacy as a leader in the UK staycation market.
