Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To deliver in supporting the short term insurance digital product by ensuring customer satisfaction through operational excellence, while executing predefined objectives in alignment with agreed SOPs.
Job Description
Responsible for serving as the first point of contact for digital product customer queries, telematics support and operational issues. Execute customer engagement through effective troubleshooting, problem-solving, and documenting root cause analysis. Support the development and maintenance of product-specific operational processes to ensure relevant controls and quality standards are met. Work closely with Product, Operations, and Customer Service teams to improve operational stability and enhance customer experience. Ad Hoc duties: Data cleanup, processing supplier invoices, inventory management, and translating recurring customer concerns into actionable insights for product improvements.
Education
Bachelor’s Degree. Business, Commerce and Management Studies may be advantageous.
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
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What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
