GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY
Responsible for the day-to-day operations of the Shore Excursions for all brands under the NCLH umbrella in their respective region. Serves as the main point of contact in assuring that all Shore Excursions are up to date and liaise with Manager, Destination Services and operators for any new additional shore excursions.
POSITION RESPONSIBILITIES
- Provide daily operational management of excursions worldwide for all brands in respective regions, while working to enter tours into NVS/Seaware.
- Work closely with ground operators worldwide to ensure excursions are setup and ran accordingly. Keeping Onboard Destination Services/Shore Excursions Managers updated with relevant information pertaining to excursions and ground operators. Work closely with Manager Destination Services and Marine Ops to request or accommodate itinerary changes.
- Work on itinerary changes, requesting allotments, removing cancelled ports/guests, adjusting tour timings with operators
- Assisting in researching new ports and sourcing new ground operators.
- Work with the Manager Destination Services to create new tours, including but not limited to, requesting allotments, pricing, descriptions and uploading onto NVS/Seaware
- Work closely with the Manager Destination Services in evaluating existing tours to determine updates, evaluating new tour offerings for program inclusion, updating Retail Masters accordingly.
- Disseminate information on any shore excursion programs/policy updates to the appropriate departments.
- Identify and provide feedback with respect to existing and any potential new ground operator information.
- Staying abreast of events happening around the world that might impact our ships/programs and informing the appropriate parties, while being available to all ships for problems or questions that may arise including after office hours per assigned region and being available to Guest Relations to assist with resolutions of tour problems.
- Maintain close working relationships with the top shore excursion producing clients.
- Day-to-Day to supervision of Destination Services Coordinators, including coaching, training, etc.
- Perform/attend job functions as necessary.
- Work with the Director Destination Services Development to determine appropriate
- Perform other job-related functions as assigned by Manager Destination Services.
QUALIFICATIONS
EDUCATION:
- Bachelor's Degree in related field of study or any equivalent combination of relevant background and work experience.
EXPERIENCE:
- Minimum 5 years' experience in Shore Excursion development.
COMPETENCIES & SKILLS
- Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word, Excel and Microsoft Query.
- Ability to assimilate and summarize details as appropriate to support decision-making.
- Ensures that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment.
- Abilities to operate in a team driven environment and accept immediate project responsibility.
- Strong Customer Service, Communication (Written and Verbal) and Interpersonal skills.
- Ability to accomplish assignments displaying detail orientated and well-organized work in an independent manner.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Skills Required
- Bachelor's degree or equivalent combination of relevant experience
- Minimum 5 years experience in Shore Excursion development
- Knowledge and competency of NVS/Seaware
- Proficiency with Microsoft Office (Word, Excel) and Microsoft Query
- Experience coordinating with ground operators and managing itinerary changes
- Supervisory experience managing/coaching Destination Services Coordinators
- Strong customer service, written and verbal communication, and interpersonal skills
- Ability to work in a fast-paced, multi-tasked, deadline-driven environment; detail-oriented and organized
