Ships Agency Manager, Egypt

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Ships Agency Manager , Egypt
 

Overview of the role

To lead Port Services operations and port sales development, and is responsible for the overall result, quality, compliance, and employee performance in Egypt. This role function as a the local Legal entity manager who will also be responsible for legal entity related requirements and activities.

Who would you be working with?

The Ships Agency Manager, Egypt reports to the Vice President and works closely together with other Country Managers, Key Account Managers, and other relevant functions.

Your formal authorization

The Ships Agency Manager, Egypt has the authority to act and make decisions within this functional description and the CoA.

What will your responsibilities be?

• Controlling and monitoring of all Port Services activities, including safety and compliance, within assigned territory.

• Ensuring Port Services performance and service quality is according to Standard Operating Procedures (SOP).

• Actively identify new business and sales opportunities in the territory/country and work with Port Services sales to promote local ports towards customers.

• Participate in regular customer visits and business reviews.

• Pro-actively identify new means of achieving cost savings, including vendor discounts on behalf of the principal.

• Selecting, appointing, and evaluating vendors and suppliers, ensuring compliance with WPS procurement governance.

• Report on port and traffic developments within assigned territory.

• Ensure profitable port operations by increasing revenue, whilst driving efficiencies to control costs.

• Ensure correct amount of pre-funding is received, or the correct level of authority has approved any deviation, prior to performing the port call, in line with the Chart of Authority. Same to be ensured when additional funding required prior vessel’s sailing.

• Ensure procedures relevant to Disbursement Accounts production are implemented and optimised.

• Responsible for supporting and ultimately driving the collection of spot port call receivables.

• Ensure efficient and competent resources are appointed at port location(s).

• Ensure onboarding and regular training is conducted for all employees.

• Respond timely and effectively to customer complaints and IP’s and take the necessary actions for prevention.

• The Ships Agency Manager, Egypt would be responsible in making decisions as well as facilitate decisions that is in the best interest of Wilhelmsen Port Services. The role is overall responsible to ensure the legal entity operates in line with local legal and statutory requirements.

How would the role be measured:

This position will be measured against:

• Port Contribution country/territory

• EBIT country/territory

• EBIT margin country/territory

• Service Quality Level (Customer satisfaction/IP response effectiveness/Blue Pennant)

What qualifications are we looking for this role?

• Bachelor’s degree within Maritime or Business management field, or alternatively work experiences compensating for formal education.

• Experience in Ships Agency Service operations - min. 7 yrs.

• Excellent communication skills and a very good command of the English language (oral and written).

• Strong customer relationship skills.

• Strong financial awareness & control.

• Systematic & accurate nature.

• Team Building skills.

• Computer literate.

• Sales-driven mindset with hands-on experience in sales or sales management.

• Leads by example and holds self and others accountable.

• Willingness to travel as needed.

• Resilient and self-reliant, with the ability to thrive independently.

Work Location: Alexandria, Egypt

Do you see yourself in this role? Apply now and let us know why!

Final deadline for application submission: 25th April 2025

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