The Role
Coordinates equipment deliveries and installations from order through completion. Responsibilities include reviewing orders and timelines, scheduling logistics partners and technicians, tracking shipments and documentation, coordinating demo equipment, resolving delivery issues, confirming site readiness, maintaining records, reviewing invoices, and providing status updates to internal teams, dealers, vendors, and customers.
Summary Generated by Built In
Job Summary & Responsibilities
Ship-In Coordinator
Location: Blue Ash, Ohio
Schedule: Monday through Friday, 7:00 AM to 4:00 PM
Work Environment: Onsite, 5 days per week
Schedule: Monday through Friday, 7:00 AM to 4:00 PM
Work Environment: Onsite, 5 days per week
Compensation: $24.00 - $26.00
Ready to Be the Person Who Keeps Everything Moving?
Do you love staying organized, keeping people on track, and making sure nothing falls through the cracks? Are you someone who sees an open item and thinks, “I’m going to get that taken care of”?
If so, our Ship-In Coordinator position could be a great fit!
Raymond Storage Concepts (RSC) is a leading provider of customized material handling solutions focused on warehouse and fleet optimization. As an authorized Raymond sales and service center, we support customers throughout Ohio, Kentucky, Southeast Indiana, and West Virginia from our locations in Cincinnati, Columbus, and Louisville.
We are looking for a highly organized and proactive Ship-In Coordinator to join our Sales Coordination team at our Blue Ash headquarters. This role is all about keeping new equipment deliveries moving from order through delivery and installation.
You will be the connection point between Sales, Service, other Raymond dealers, logistics partners, vendors, and customer locations. From confirming delivery schedules and coordinating technicians to tracking documentation and solving last-minute issues, you will help make sure the right equipment gets to the right place with the right support.
This is a great opportunity for someone who enjoys coordinating a lot of moving pieces, communicating with different teams, solving problems, and taking ownership from start to finish.
What You’ll Be Doing
Drive Purpose
- Serve as a key point of coordination throughout the equipment delivery and installation process.
- Review equipment orders, acknowledgements, ship dates, and delivery timelines to make sure everything is on track.
- Review incoming ship-in notifications and kick off the internal coordination process.
- Stay ahead of upcoming deliveries and prioritize activities based on customer and business needs.
Make It Happen
- Coordinate equipment delivery dates and times with logistics partners, dealers, and internal teams.
- Partner with our Service team to make sure a qualified technician is available when equipment requires installation, setup, or delivery support.
- Coordinate the ordering, preparation, scheduling, shipment, tracking, delivery, and return of demo equipment.
- Troubleshoot shipment and delivery issues and work with the right people to find solutions.
- Stay on top of open items and follow through until they are complete.
- Track installation progress and follow up on outstanding work to keep jobs moving toward completion.
Deliver the Best
- Create and maintain organized job folders for equipment shipments and installations.
- Keep order acknowledgements, logistics communications, delivery documentation, invoices, and other records accurate and organized.
- Maintain shipment, delivery, installation, and outstanding action information within our tracking systems.
- Review installation invoices and supporting documentation.
- Provide the Sales Coordination team with the information needed to support accurate billing and payment.
- Make sure each job is fully documented and administratively closed once all requirements are complete.
Move Forward Together
- Act as a liaison between Raymond, Toyota Material Handling logistics teams, dealers, Sales, Service, vendors, and other internal departments.
- Keep everyone informed when schedules, requirements, or circumstances change.
- Coordinate with internal teams to make sure demo equipment is prepared and available when needed.
- Confirm customer sites are ready before equipment arrives.
- Work collaboratively to resolve delivery, scheduling, or site-readiness challenges.
- Maintain visibility of equipment throughout the process and provide timely status updates.
Ensure Safety
- Confirm required site conditions are in place before equipment delivery and installation.
- Identify potential site-readiness or safety concerns before they create problems.
- Coordinate with dealers, logistics partners, and Service to address missing requirements.
- Make sure technicians and other necessary resources are properly coordinated before equipment arrives.
- Escalate safety or installation concerns when conditions do not meet requirements.
What Will Help You Succeed
We are looking for someone who is:
- Highly organized: You can manage multiple schedules, orders, documents, and deadlines without losing track of the details.
- Proactive: You do not wait for someone else to notice an issue. You follow up and keep things moving.
- A strong communicator: You are comfortable communicating professionally with customers, coworkers, dealers, vendors, and logistics partners.
- A natural coordinator: You enjoy bringing people, schedules, information, and resources together.
- A problem solver: When something changes, you focus on finding the next best solution.
- Collaborative: You build strong working relationships and enjoy partnering across departments.
- Accountable: When you own something, you see it through.
- Ready to learn: You are curious, adaptable, and willing to learn new systems, processes, and aspects of the material handling industry.
Required Qualifications
- Proficiency with Microsoft Office, including Outlook, Excel, and Word.
- Experience using computer-based systems to enter, maintain, and track information.
- Ability to communicate professionally and effectively with internal and external customers.
- Must be authorized to work in the United States without current or future employer sponsorship.
Even Better If You Have
- Previous experience in sales coordination, customer service, sales support, administrative support, logistics, or a similar role.
- Experience supporting a field sales team or coordinating customer orders, deliveries, or quotations.
Why Join Raymond Storage Concepts?
At RSC, we believe great work happens when people work together, take ownership, and have some fun along the way. You will join a team where your ability to stay organized, solve problems, and keep things moving will have a direct impact on our customers and our business.
Our benefits include:
- Medical, dental, and vision insurance
- Life and disability insurance
- Company-paid short-term disability insurance
- 401(k) retirement plan with company match
- Paid Time Off
- Volunteer Time Off
- Employee Discount Program
- Employee Referral Bonus Program
- A fun, competitive, and team-oriented company culture
Ready to Join the Team?
View our current career opportunities and apply through the careers page at raymondsci.com.
Work Authorization: Candidates must be authorized to work in the United States. Raymond Storage Concepts is unable to provide current or future employment sponsorship for this position.
Relocation: Relocation assistance is not available for this position.
Raymond Storage Concepts is an Equal Opportunity Employer.
Skills Required
- Proficiency with Microsoft Office, including Outlook, Excel, and Word
- Experience using computer-based systems to enter, maintain, and track information
- Ability to communicate professionally and effectively with internal and external customers
- Authorized to work in the United States without current or future employer sponsorship
- Previous experience in sales coordination, customer service, sales support, administrative support, logistics, or a similar role
- Experience supporting a field sales team or coordinating customer orders, deliveries, or quotations
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The Company
What We Do
Raymond Storage Concepts is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville. Our focus is simple: providing real solutions every day. We are dedicated to helping our clients drive operational efficiencies and cost reduction through a consultative approach that draws from our key capabilities including: o Portfolio of Raymond electric fork truck products including Narrow Aisle Reach and Order Pickers, Very Narrow Aisle Swing Reach, Counterbalanced trucks and a complete offering of Pallet Trucks and Tuggers. o Fleet optimization solutions such as iWarehouse® and Labor Management Systems provide data and metrics to optimize operator and vehicle productivity. o Warehouse optimization solutions including Engineered storage systems and automated ASRS supported by our Kardex-Remstar partnership. o Dock and door products for any scale project, including levelers, shelters, seals, doors and locks. o Customized parts and service program providing 365/24/7 coverage to ensure your systems operate efficiently and consistently o Financial merchandising offers flexibility through leasing, rental or purchasing opportunities. The company partners with clients to create long-term strategies to increase productivity and cost efficiency in warehouse processes and practices. Our client-driven customer service, world-class suppliers, and portfolio of products and capabilities allow us to flex to clients’ specific and changing needs.
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