At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.
We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.
Credence had an immediate need for a Shields and Credentials Specialist to be responsible for the standardized issuance, accountability, and lifecycle control of official badges (shields) and credentials used by CBP personnel. This role ensures that only authorized personnel gain access to physical locations and information technology networks by maintaining strict adherence to identity verification, federal regulatory compliance, and rigorous inventory procedures.
Responsibilities include, but are not limited to ...
Credential Lifecycle Management
- Issuance & Activation: Securely hand over activated PIV cards or official badges to verified applicants after conducting a 1-to-1 biometric fingerprint match
- Enrollment: Capture high-resolution photographs, 10-print fingerprints, and digital signatures for credential production and FBI background checks
- Maintenance: Manage updates for name changes, renewals, and revocations
- Recovery: Retrieve all badges, PIV cards, building passes, and keys during employee separation, retirement, or transfer
Eligibility & Identity Verification
- Document Review: Validate identity documents according to FIPS 201-3 standards, verifying two forms of valid government-issued ID
- Sponsorship: Confirm applicants are properly sponsored in USAccess or relevant identity systems by authorized officials
- Training Validation: Ensure all required training and onboarding are completed prior to issuance
Inventory and Accountability
- Database Management: Maintain comprehensive tracking of all credentials within the Firearms, Armor, and Credentials Tracking System (FACTS) and internal Access databases
- Audits: Conduct monthly physical inventories of all stock and a full annual inventory to guarantee oversight of sensitive government assets
- Serial Control: Assign and log serial numbers and issuance dates to maintain a compliant audit trail.
Security and Compliance Control
- Incident Reporting: Document lost, stolen, or damaged credentials via formal incident reports or memos for record within 24 hours
- Sanitization: Ensure expired or damaged credentials are destroyed via approved cross-cut shredders and updated in the destruction database
- Secure Storage: Maintain all unissued "blank" stock and printed badges in a GSA-approved safe
Operational
- Database Proficiency: Navigate and update specialized systems including FACTS and Microsoft Access tables (e.g., Float Inventory, Pending Table, and Destruction Database)
- Technical Tasks: Utilize FACTS image editors for photo cropping and digital signature pads
- Administrative Coordination: Process specialty requests, such as Lucite preservation trophies for retirees, ensuring all documentation and BICS coding are accurate
- Status Management: Update system statuses to "Returned," "Transferred," "Retired," or "Deactivated" and immediately notify Physical Security for access revocation
Requirements
- Citizenship: Must be a U.S. citizen to access DHS information technology systems
- Suitability: Must undergo and successfully maintain a favorably adjudicated Tier 4 (T4) or Tier 5 (T5) background investigation
- Pre-Screening: No felony convictions within the past 36 months or illegal drug use within the past 12 months
- Agreement: Must execute and submit a formal Non-Disclosure Agreement (DHS Form 11000-6)
What We Do
Credence provides innovative technology, health, international development, engineering, and management solutions to support mission-critical programs for Federal government customers. We are one of the nation’s largest privately held government contractors. Our ability to perform exceptionally to implement new solutions, efficiencies, and savings across 220 U.S. Government programs is due to our obsession with exceeding customer expectations and our emphasis on employee wellbeing—best exemplified by our corporate philosophy: “One Measure of Success. Yours.” WHY WORK WITH CREDENCE? We are consistently rated as a Top Workplace and are proud to be one of the fastest growing privately held firms in the U.S. over the last decade. Credence treats each customer, teaming partner, and employee as a trusted partner whom we serve. We ensure successful outcomes by focusing on the measure of success that we consider to be most important—Yours. WHY WORK FOR CREDENCE? We are a diverse, enthusiastic team of professionals who are dedicated to providing exceptional service to our customers. Our culture is focused on employee empowerment, recognition, and reward, and each person is encouraged to take initiative and strive to reach their greatest potential. HOW CREDENCE GIVES BACK: We believe in giving back to the communities in which we live and work through corporate charitable events, support for employee volunteering, and a 100% corporate match for employee charitable giving.
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