Status: Full-Time, Non-Exempt | Payrate: $21.00/Hour | Schedule: Saturday, Sunday, Wednesday, 4:00 PM - 11:00 PM ; Thursday, Friday 3:00 PM - 10:00 PM
Job Summary: The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. Key duties include assisting with shelter setup, maintaining the cleanliness of the facility, and conducting neighborhood patrols. This role also requires crisis intervention and trauma-informed service delivery.
Essential Duties and Responsibilities:
Shelter Support
Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness
- Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services
- Encourage and discuss progress toward housing with shelter guests
- Assist with shelter setup and maintenance
- Maintain cleanliness and safety of the facility, including emptying trash cans and cleaning up spills
- Assist with receiving and verifying orders from vendors, completing tally sheets
- Post and update signs and service calendars
- Set up and monitor audio equipment
- Assist in the organization of supplies and facility needs
- Conduct neighborhood patrols to minimize potential impact on the surrounding community
Administration
Goal: Oversee administrative duties that support program services
- Assist with keeping detailed daily summary sheets
- Assist with record keeping and reporting
Miscellaneous
- Assist with guest services and program activities if necessary
- Complete ad hoc projects as appointed by Supervisor
Experience
- Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
- Ensure a client-focused, trauma-informed, and housing-focused shelter approach
- Ability to perform crisis intervention as needed
General
- Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
- Dependability, responsibility, and the ability to communicate effectively and respectfully
- Fluency in Spanish is of significant value
Physical Requirements
- Ability to lift up to 50 pounds
- Prolonged periods of standing and the ability to work in a fast-paced environment
Skills Required
- Ability to support individuals with urgent, multiple case management and health needs
- Client-focused, trauma-informed, and housing-focused shelter approach
- Ability to perform crisis intervention as needed
- Ability to work effectively with a diverse population
- Ability to plan, organize, and prioritize duties
- Ability to communicate information and instructions clearly verbally and in writing
- Ability to maintain a positive, professional, and safe environment
- Ability to establish and maintain effective working relationships
- Dependability and responsibility
- Ability to communicate effectively and respectfully
- Fluency in Spanish
- Ability to lift up to 50 pounds
- Ability to stand for prolonged periods and work in a fast-paced environment
What We Do
Mercy House Living Centers is a non-profit organization dedicated to ending the cycle of homelessness. Its mission is to be a leader in the field by providing a unique system of dignified housing opportunities, comprehensive programs, and supportive services. The organization works to help individuals find their way back home and achieve lasting self-sufficiency, ensuring that everyone has a safe and dignified place to live.
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