Status: Part-Time
Pay: $20.50/hour
Schedule: Varies (On-Call).
Benefits Offered:
- Employee Assistance Program
- Paid on-the-job training and orientation
- Referral program
- Opportunities for career advancement
Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."
Job Summary: The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Fluency in Spanish is a significant value.
Essential Duties and Responsibilities:
Shelter Support
Goal: Ensure a safe and client focused environment for guests to quickly end their homelessness.
- Assist in the implementation of shelter activities to ensure quality, guest focused, and trauma informed delivery of services.
- Encourage and discuss progress toward housing with shelter guest
- Assist with shelter setup and maintenance
- Assist with general cleanliness and safety of facilities including emptying trash cans and cleaning-up spills.
- Assist with receiving and verifying orders from vendors, completing tally sheets
- Post and update signs and service calendars
- Audio Equipment set up and monitoring
- Assist in the organization of supplies and facilities needs
- Conduct neighborhood patrols to minimize potential impact on the surrounding community
- Must be able to lift to 50lbs.
Administration
Goal: Assist administrative duties that support program services.
- Assist with keeping detailed daily summary sheets
- Assist with record keeping and reporting
Miscellaneous
- Assist with guest services and program activities if necessary
- Complete ad hoc projects as appointed by Supervisor
Requirements:
Education and Experience
- Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
- Ability to perform crisis intervention as needed
- Ability to complete job duties that are guest focused, trauma informed, and housing focused.
General
- Reliable transportation required
- A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needs
- Detail-oriented and computer proficient in Microsoft Word and Excel required
- Self-motivated, the ability to manage a high volume of emails, work independently and with a
- group, dependability, responsibility
- The ability to communicate clearly, effectively both in written and verbal form as well as respectfully are mandatory skills
- Multi-task and work in a fast-paced environment
- Navigate urgent matters while upholding a degree of flexibility
- Work effectively with a diverse population
- Rapid prioritization
- Speak effectively before landlords and/or small groups
- Knowledgeable about fair housing and legal concerns to advocate for the organization and the clients we serve
Physical Requirements
- Enter units with program staff as needed
- Answer and respond to phone queries
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift fifty pounds at times
Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.
Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)
E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
Skills Required
- High tolerance and understanding for individuals with urgent multiple case management and health needs
- Ability to perform crisis intervention as needed
- Ability to deliver guest-focused, trauma-informed, housing-focused services
- Reliable transportation
- Flexible work schedule including weekends, evenings, and on-call shifts
- Computer proficiency in Microsoft Word and Microsoft Excel
- Ability to lift up to 50 pounds
- Clear and effective written and verbal communication skills
- Knowledge of fair housing and related legal concerns to advocate for clients
- Ability to set up and monitor audio equipment
- Detail-oriented with record keeping and reporting skills
- Spanish fluency
What We Do
Mercy House Living Centers is a non-profit organization dedicated to ending the cycle of homelessness. Its mission is to be a leader in the field by providing a unique system of dignified housing opportunities, comprehensive programs, and supportive services. The organization works to help individuals find their way back home and achieve lasting self-sufficiency, ensuring that everyone has a safe and dignified place to live.
