Status: Part-Time/Full-Time Available, Non-Exempt | Payrate: $20.50/Hour |
Job Summary: The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills.
Essential Duties and Responsibilities:
Shelter Support
Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness.
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Assist in the implementation of shelter activities to ensure quality, guest focused, and trauma informed delivery of services.
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Encourage and discuss progress toward housing with shelter guest
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Assist with shelter setup and maintenance
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Assist with general cleanliness and safety of facilities including emptying trash cans and cleaning-up spills.
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Assist with receiving and verifying orders from vendors, completing tally sheets
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Post and update signs and service calendars
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Audio Equipment set up and monitoring
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Assist in the organization of supplies and facilities needs
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Conduct neighborhood patrols to minimize potential impact on the surrounding community
Administration
Goal: Assist administrative duties that support program services.
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Assist with keeping detailed daily summary sheets
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Assist with record keeping and reporting
Miscellaneous
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Assist with guest services and program activities if necessary
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Complete ad hoc projects as appointed by Supervisor
Requirements:
Education and Experience
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Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
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Ability to perform crisis intervention as needed
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Ability to complete job duties that are guest focused, trauma informed, and housing focused.
General
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Reliable transportation required
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A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needs
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The ability to communicate clearly, effectively both in written and verbal form as well as respectfully are mandatory skills
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Multi-task and work in a fast-paced environment
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Navigate urgent matters while upholding a degree of flexibility
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Work effectively with a diverse population
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Rapid prioritization
Physical Requirements
• Enter units with program staff as needed
• Answer and respond to phone queries
• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift, bend, push, and pull up to 50 pounds
Skills Required
- High tolerance and understanding for individuals with urgent multiple case management and health needs
- Ability to perform crisis intervention as needed
- Ability to deliver guest-focused, trauma-informed, and housing-focused services
- Reliable transportation required
- Flexible work schedule including weekends, evenings, and holiday shifts
- Clear, effective, and respectful written and verbal communication skills
- Ability to multi-task and work in a fast-paced environment
- Ability to navigate urgent matters while maintaining flexibility
- Ability to work effectively with a diverse population
- Rapid prioritization skills
- Physical ability to lift, bend, push, and pull up to 50 pounds
- Ability to sit for prolonged periods, work on a computer, answer phones, and enter units with program staff as needed
What We Do
Mercy House Living Centers is a non-profit organization dedicated to ending the cycle of homelessness. Its mission is to be a leader in the field by providing a unique system of dignified housing opportunities, comprehensive programs, and supportive services. The organization works to help individuals find their way back home and achieve lasting self-sufficiency, ensuring that everyone has a safe and dignified place to live.
