Job Description:
Shelter Program Account Manager
Franklin, TN
Hybrid (on-site 3 days a week)
As a Shelter Program Account Manager, the goal is to drive, convert, and service shelters in the Mars Adopt a Pet Shelter Plus program with excellence. Using deep understanding of shelter operations and challenges, you will lead business development by recruiting, onboarding, and supporting new shelters. The Shelter Program Account Manager will also build and maintain strong, trust-based relationships with existing shelter accounts, ensuring their satisfaction and engagement with our holistic program and food delivery services. As a trusted advisor, you will provide tailored solutions that meet shelter needs and foster long-term partnerships.
What are we looking for?
- Bachelors degree in Business Administration or related field
- Previous experience in the Veterinary or Animal Welfare space
- 2+years’ experience in sales and managing accounts
- Experience with Microsoft Suite (Excel, PowerPoint, etc.)
- A passion for making a better world for pets
- Relationships and understanding of the Shelter & Rescue Network (experience with Shelters preferred)
- Passionate about serving and working across the Mars Ecosystem including pet nutrition, veterinary care, & diagnostics
- 50% travel required
What would be your key responsibilities?
Business Development:
- Utilize your experience and insight into shelter pain points and opportunities to engage shelters and manage all aspects of the recruiting, onboarding, training, and implementing the Shelter Plus program. Achieve the following KPI: Recruit and onboard 25 new shelters annually to the Shelter Plus program.
Relationships with Existing Accounts:
- Maintain satisfaction and overall participation with existing shelters: Establish trust and rapport with shelter management and staff and ensure that the holistic program and food delivery meet their expectations. Serve as a credible advisor, offering solutions grounded in your firsthand understanding of shelter operations. Meet the following KPI: 80% retention rate of shelter contracts.
What can you expect from Mars?
- Work with over 130,000 with diverse and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Top Skills
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us.
Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™.
We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
