Shelter Manager

Posted 2 Days Ago
Be an Early Applicant
Los Fresnos, TX, USA
In-Office
Junior
Kids + Family • Social Impact
The Role
Manages daily shelter operations for children, supervising zone supervisors, staff schedules, assignments, documentation, activities, safety protocols, and emergency responses. Supports child orientation, treatment planning, appointments, family reunification needs, and crisis intervention. Coordinates with law enforcement, courts, medical providers, legal resources, and community partners while ensuring regulatory compliance, confidentiality, accurate records, and culturally responsive care. Requires bilingual English-Spanish communication and evening, weekend, and holiday availability.
Summary Generated by Built In

It's a great feeling to work for a company that does so much good for others around the world!


Make a difference every day with an organization dedicated to doing good and caring for others.
Compass Connections believes every child deserves to have a place where they feel safe and loved. Our organization offers emergency shelter and group home placement for children while we work to reunite them with family.
We know the sooner family reunification is accomplished, the sooner children can safely integrate into the community and thrive.
We are now hiring compassionate and dependable individuals to join our team at our Henderson Shelter in Los Fresnos, TX.
ALL Benefits available on the first day of employment. 
  • 100% employer-paid medical, dental, vision insurance
  • Retirement plan options 
  • Additional employer sponsored benefits available  
Ask your recruiter for a complete overview of the benefits available to you.

Language Requirement: Fluency in English and Spanish is required.

Academic Req: Required – Associate degree or bachelor’s or undergraduate degree from an accredited program/university preferably in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study; Preferred – Graduate degree from
accredited program/university in a related field

Certifications: First aid, CPR, Emergency behavior intervention

Work experience: Required – Minimum of one (1) year of related experience and/or training; Preferred – Two (2) plus years of related experience and/or training
Critical Action Items & Measurable Deliverables:
1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.
2. Supervise development of shift schedules and staff assignments.
3. Monitor zone supervisors to ensure that daily progress and activities are documented completely and
accurately and in compliance with agency policies and procedures.
4. Assist with orientation of new children and staff.
5. Provide input into development of treatment plans as appropriate.
6. Maintain knowledge of positive child management techniques including verbal redirection, de-escalation, and containment.
7. Plan, organize and supervise activities for children in accordance with the daily activity schedule.
8. Maintain a secure campus environment by making rounds as required and using proper application of radio
communication protocols including responding to all radio calls.
9. Be a positive role model for the service population.
10. Work evenings, weekends and holidays as needed or requested by the position supervisor.
11. Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
12. Maintain confidentiality in all areas of the service population and program operations.
13. Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times.
 

Other Responsibilities:
1. Supervise zone supervisors assigned to this position to ensure staffing levels meet each child’s physical, social, emotional, educational, and recreational needs and comply with contract and regulatory standards and requirements.
2. Schedule appointments for children and follow-up to ensure each child’s essential needs are met.
3. Develop and maintain effective working relationships with personnel and/or other professionals including law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.
4. Regularly observe and evaluate buildings, grounds, equipment, staff, children, vehicles and other program
resources and address issues and problems as needed.
5. Frequently traverse from one area of the physical plant to another.
6. Communicate effectively in writing and verbally in English and Spanish.
7. Meet all pre-determined deadlines required by program supervisor and federal partners.
 

Requirements:
1. Pass a pre-employment drug screen and random drug screens throughout employment.
2. Provide proof of work eligibility status upon request.
3. Pass a pre-employment and biennial criminal background checks.
4. Demonstrate the ability to:
a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
b. Work collaboratively with other staff members, service providers and professionals.
c. Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
d. Work in a fast-paced environment and maintain emotional control and professional composure at all times.
e. Maintain computer literacy required to meet the responsibilities of the position.
f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
5. Demonstrate a working knowledge of all Compass Connections policies and procedures.
 

Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII  of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Other

#LI-Mid-Senior level

#LI-Full-time

Skills Required

  • Associate degree, bachelor's degree, or undergraduate degree from an accredited program, preferably in social work, psychology, criminal justice, sociology, or a related field
  • Graduate degree from an accredited program in a related field
  • Fluency in English and Spanish
  • First aid certification
  • CPR certification
  • Emergency behavior intervention certification
  • Minimum of one year of related experience and/or training
  • Two or more years of related experience and/or training
  • Pass a pre-employment drug screen and random drug screens during employment
  • Pass pre-employment and biennial criminal background checks
  • Computer literacy
  • Ability to provide crisis intervention and maintain emotional control in a fast-paced environment
  • Ability to work evenings, weekends, and holidays as needed
  • Annual influenza vaccination or approved medical or religious exemption
  • Authorization to work for any employer in the United States without visa sponsorship
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The Company
1,080 Employees
Year Founded: 2022

What We Do

Compass Connections is a San Antonio-based nonprofit focused on child welfare and family support. Its mission is to meet the needs of vulnerable children and caregivers through trauma-informed programs including foster care and adoption, family preservation, case management, emergency shelters and group care, transitional support, medical services, and call-center operations. It collaborates with state and federal agencies to provide safety, stability, resources, and pathways forward.

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