SharePoint Online Analyst

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Job Description:

Job Description

Position: SharePoint Online Analyst
Location: 3M GTC, Bengaluru, India
Department: IT Platform Engineering – M365 Team

About 3M

At 3M, we foster a collaborative, innovative, and inclusive environment where employees are empowered to drive change and deliver results. With a global presence and a commitment to professional growth, our teams work together to support business transformation and technology excellence.

Role Overview

The SharePoint Online Analyst is a subject matter expert for Microsoft 365 services, specializing in SharePoint Online. You will provide advanced technical support, manage escalations, and ensure compliance with legal, security, and organizational standards. This role collaborates with global teams to optimize SharePoint environments, implement roadmap changes, and support business-critical migrations.

Key Responsibilities

• Deliver Tier 3 support for SharePoint Online, Teams, OneDrive, and related M365 services

• Resolve complex technical issues, including permissions, authentication, and integrations

• Act as the escalation point for critical incidents and problem management

• Enforce governance, security, and compliance standards

• Configure and administer SharePoint Online features, including site collections and metadata

• Support migrations and integrations with external applications

• Maintain technical documentation and mentor junior support teams

• Participate in incident response and change management processes

• Monitor service health and provide timely updates to internal teams regarding outages or degradation

Required Skills & Qualifications

• Minimum 3-4 years of relevant experience in Microsoft 365 support, with deep expertise in SharePoint Online

• Proficiency in PowerShell scripting for automation and troubleshooting

• Strong analytical and problem-solving abilities

• Effective communication skills for technical and non-technical audiences

• Experience with large-scale migrations and governance

• Preferred certifications: Microsoft Certified: SharePoint Administrator Associate, Enterprise Administrator Expert, ITIL Foundation

Key Performance Indicators

• Timely resolution of escalated SharePoint Online issues

• Uptime and performance of SharePoint environments

• Successful completion of migration and optimization projects

• Quality of documentation and knowledge transfer

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