As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
As a senior member of Ciena’s collaboration technology team, this role strengthens the digital workplace by ensuring reliable, scalable, and secure Microsoft 365 services. It drives operational excellence across enterprise collaboration tools and plays a key role in enabling seamless communication, global teamwork, and efficient productivity across the organization. This role sits at the center of how employees collaborate every day. You’ll shape how Collaboration services are governed, secured, and evolved at enterprise scale, with great influence over platform direction
How you will make an impact:
- Serve as a technical owner and subject‑matter expert for collaboration platforms, influencing standards, roadmaps, and adoption strategies rather than administration only
- Act as a technical escalation point and mentor for other engineers and support teams, helping raise the overall bar for collaboration services
- Lead administration and optimization of Microsoft Teams, including Teams Rooms, Teams Phone, and enterprise meeting experiences
- Oversee architecture, governance, and lifecycle standards for SharePoint Online environments
- Administer core Microsoft 365 services such as Exchange Online, OneDrive, Azure Active Directory (Azure AD)—now Entra ID—and Security & Compliance features
- Drive proactive monitoring, telemetry, and alerting through tools such as Datadog to ensure platform stability
- Direct Tier 3 incident response, root‑cause analysis, and service restoration for high‑impact collaboration issues
- Deliver cross‑functional projects including feature rollouts, migrations, voice deployments, and governance initiatives
- Strengthen service management practices by advancing documentation, knowledge resources, and continuous improvement efforts
The must haves:
- 10+ years overall IT experience, including 6-8+ years of deep, hands‑on Microsoft 365 ownership in a large enterprise environment
- Deep hands‑on expertise with Microsoft Teams, including Teams Rooms, Teams Phone, and large‑scale meeting solutions
- Strong knowledge of SharePoint Online architecture, governance, and site management
- Experience using Datadog or similar tools to monitor collaboration services
- Demonstrated delivery of technical projects from design through implementation
- Solid understanding of Entra ID, security controls, and compliance capabilities (including DLP, retention, and eDiscovery)
- Experience working within an ITIL‑based service environment such as ServiceNow
Nice to haves:
- Exposure to Microsoft Copilot, AI feature readiness, and governance considerations within Microsoft 365 environments
- PowerShell automation experience for Microsoft 365 administration
- Background in large‑scale Microsoft Teams or SharePoint migrations
- Microsoft certifications such as MS‑102, MS‑700, PL‑100, or PL‑300
- Experience supporting global or highly distributed enterprise environments
- Familiarity with integrating collaboration platforms with network, AV, or voice systems
- Exposure to governance frameworks that extend across cloud collaboration tools
- Ability to influence platform strategy through data‑driven insights
#LI-SG1
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- 3-5+ years administering SharePoint Online and Microsoft 365
- Administer Microsoft 365 services (Exchange Online, Teams, OneDrive, Azure AD, Security & Compliance)
- Strong understanding of Azure Active Directory, permissions, and Microsoft 365 governance
- Experience working in an ITIL-based support environment (e.g., ServiceNow)
- Strong troubleshooting, documentation, and communication skills
- Ability to act as liaison between Level 2 support and Product SMEs for escalations
- PowerShell scripting for automation and administration tasks
- SharePoint migration experience
- Relevant certifications (MS-102, MS-700, PL-100, PL-300, etc.)
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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