Shareholder Services Supervisor

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

SHAREHOLDER SERVICES MANAGER

Role Location: Malta

Department: Fund Administration 

Employment Type: Full-time

The Role & Key Responsibilities: 

The successful applicant for this position will be responsible to manage the performance and development of the Shareholder Services team, as well as achieve overall client satisfaction by providing excellent customer service whilst ensuring full compliance with regulatory and fund requirements.  

Role Responsibilities:

• Review controls and procedures on a periodic basis

• Identify and Implement process improvements/system enhancements across the Transfer Agency team.

• Monitor operational risk across the Business and assist with the enhancement of the existing operational risk framework

• Assist in building out and training the current teams.

• Keep up to date on all Regulatory and internal risk updates that impact the business ensuring the operations teams have the necessary knowledge and systems in place to deal with the updates

• Managing the oversight for any internally outsourced functions

• Ensure all client and investors queries are resolved within minimum timeframe

• Review, understand and have the ability to discuss fund governing documents with team and clients

• Responsible for all aspects of operations and controls functions: processing subscriptions, redemptions, transfers and switches.

• Ensure control framework and documented Transfer Agency procedures and policies in line with regulations both locally and globally

• Ensure all regulatory reporting (onshore and offshore) is delivered within the required timeframes, e.g Fatca/CRS Providing periodic reports and feedback to senior management  

• Providing periodic reports and feedback to senior management

Skill Set Required:

• Minimum of 4 years work experience in a Transfer Agency environment with exposure to multiple fund structures and at least 2 years in a supervisory/management role; 

• Have a smart and outgoing personality with excellent Customer Service skills; 

• Experience managing a team with the ability to delegate and to gain the commitment amongst team members;

• Be capable of planning, working under pressure and meeting strict deadlines; 

• Have an eye for detail and the ability to handle complex matters;

• Excellent command of spoken and written communication skills; and 

• Proficiency in MS Office applications particularly Word, Excel and Access. (Experience on PFS - Paxus will be considered as an advantage) 

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;

• Working with a strong and dynamic team

• Training and development opportunities.

• Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.  

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. 

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salary’s expectations) to our dedicated email a

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.