Shareholder Services Manager - Close Ended Funds

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

• Oversee investor onboarding for private equity, real estate, infrastructure, and private credit funds, ensuring compliance with LPAs, side letters, and regulatory requirements.
• Approve investor transaction documentation, including commitments, transfers, capital calls, and distributions.
• Manage the end‑to‑end capital call and distribution process, including notice preparation, payment coordination, and reconciliation.
• Ensure accurate maintenance of investor commitments, unfunded balances, capital account activity, and investor registers.
• Collaborate with Fund Accounting teams on waterfall allocations, carried interest calculations, and investor‑level reporting.
• Coordinate with the dedicated Investor Due Diligence / AML team to ensure all investor onboarding requirements are completed in line with regulatory and fund standards.
• Review investor documentation for completeness and ensure all eligibility criteria are met before approval.
• Maintain strong communication channels with the due diligence team to resolve outstanding items and ensure timely investor onboarding.
• Serve as a primary point of contact for investors, investment managers, advisors, custodians, and other fund counterparties.

• Attend and contribute to operational, client, and regulatory meetings.
• Build strong relationships with GPs and institutional LPs, ensuring timely and accurate responses to investor queries.

• Manage and mentor a team, providing ongoing coaching and performance feedback

• Support the development and implementation of departmental procedures, with a focus on scaling closed‑ended fund operations.
• Drive process enhancements to improve efficiency, accuracy, and investor experience.

• Minimum 2 years of experience in a Transfer Agency or Investor Services role, with strong exposure to closed‑ended fund structures (PE/RE/Infrastructure/Private Credit).
• Strong understanding of LPAs, side letters, capital call/distribution cycles, and institutional investor expectations.
• A‑Level standard of education or equivalent; further qualifications in finance or compliance are an asset.
• Excellent communication skills and a client‑focused mindset.
• Strong organisational skills with the ability to manage complex workflows and meet strict deadlines.
• High attention to detail and comfort working with complex fund structures.
• Proficiency in MS Office applications; experience with PFS Paxus, eFront, Investran, or similar closed‑ended systems is considered an advantage.

• A unique opportunity to join a fast‑growing global organisation with a rapidly expanding closed‑ended funds platform.
• Exposure to sophisticated fund structures and institutional investors.
• Training, development, and clear progression opportunities.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.