SF Operation Specialist

About Position 

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.
Key Responsibilities

• Focus on customer needs and requirements as a priority
• Pro-actively inform customer about any irregularities and provide alternative solution
• Read and follow instructions defined in customer specific SOP’s
• Organize the day to day running of specific import / export operational duties
• Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation
• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
• Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.
• Monitor daily [import/export] shipment/delivery requirements
• Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.
• Maintaining latest customer contact to ensure quality service provided to customer
• Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.
• Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.
• Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth
• Becomes relatively conversant in the regulations, cultures and laws of those designated countries served.
• Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods.
• Support country on system roll out.
• Assist implementation of new customers, review SOP and provide pro-active feedback
• Issue internal / external invoices according to agreed rates and services provided

Skills and Competencies

• Excellent communication and customer service skills
• End to end Air/Ocean Freight Import / Export experience is essential
• Able to plan work and meet deadlines
• A pro-active attitude
• Ability to work under pressure to cope with periods of high workload and tight timelines
• Willingness to work overtime to meet deadlines when required

Functional / Industry requirements

• Work experience in international logistics or freight forwarding apprenticeship preferred
• 1-3 years of experience in operation preferred
• International working experience preferred

Language Skills

• Fluent in English (written and spoken)
• Other languages (written and spoken) beneficial.

Computer Literacy

• Microsoft Office 365 Products
• CargoWise One experience is a plus