Settlements Specialist - Unloan
- Be at the heart of fast, seamless settlements that genuinely change how customers experience digital home lending!
- Location (head office locations only): Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Darwin
- Great hybrid working flexibility: 10% (once a fortnight) in office requirement
Let’s start by introducing ourselves
Unloan is a new digital lending venture, backed by CommBank and built in x15 Ventures.
We are a diverse team of product managers, designers, engineers, risk managers and lenders. And we’re working together to deliver Australia's most-loved home loan experience.
We’re excited to welcome unbelievably smart and motivated customer service experts who think differently and want to make a difference. We are a remote-friendly company, so you can be based anywhere (and our team members come from all over Australia).
Our approach to home loan lending
We believe that the best loan journey combines a seamless digital experience from application all the way to settlement.
The interactions between customers and our people have an outsized impact on their experience – and we’re all about delivering great customer outcomes.
As a member of our Settlements Team, you will be:
- Responsible for all post approval tasks to ensure that customers receive a fast and exceptional settlements experience, including following up on loan documents, verifying settlement conditions, resolving settlement shortfalls and completing disbursements.
- Liaising with our Assessment Team to understand and unblock loan structures, financial pay-outs, applicable fees, and shortfall calculations.
- Monitoring your pipeline and liaising with customers and our third-party Settlement Agent to ensure daily settlements happen on time.
- Conducting retention discussions and effectively communicating our Unloan customer proposition and product offering.
- Performing key tasks to fast track the settlement experience for our customers, especially within PEXA.
- Supporting a high-performing, customer-focused culture.
- Identifying and suggesting improvements to enhance service delivery and efficiency.
- Establishing and building your personal brand through providing a consistently gold standard of customer service.
- Enjoying the support of a Leader, who is fully vested in your success.
Are you the perfect match?
- Ideally, you are a Settlements expert with experience in the home lending process.
- You have experience in a fast-paced, customer-focused environment and are passionate about delivering excellent service. You’re resilient, detail-oriented, and enjoy solving problems for customers.
- You have a working knowledge of mortgage documents, including Certificate of Title, Statutory Declaration, National Mortgage Form and Loan Contract.
- You love working with customers, and care about delivering great customer outcomes.
- You are a whizz in building rapport and enjoy providing your expert advice over digital communications (email, SMS, Live Chat) and outbound calls.
- You enjoy working autonomously, within a driven team.
Some things to keep in mind
Given the hybrid working environment, you will need a quiet and comfortable workspace with high-speed internet at your home.
Why CommBank?
We’re committed to supporting you with flexibility, career growth, and benefits that matter:
- Flexible Working Options: Hybrid work and a supportive team that understands work / life balance
- Additional Leave: Purchased annual leave, parental leave and up to 5 days of “Life Leave” each year
- Financial Wellbeing: Competitive salary, superannuation, performance bonus incentives, and exclusive employee banking benefits
- Health & Lifestyle: Fitness Passport, Health Hub and mental health support
- Development & Recognition: Career development programmes and recognition rewards
- Community Engagement: Paid volunteering leave and opportunities for community secondments
Read more about our many employee benefits here: Rewards & benefits - CommBank
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Skills Required
- Experience in home lending settlements
- Experience in a fast-paced, customer-focused environment
- Strong customer service and customer outcome focus
- Resilience, attention to detail, and problem-solving ability
- Working knowledge of mortgage documents, including Certificate of Title, Statutory Declaration, National Mortgage Form, and Loan Contract
- Ability to build rapport and provide advice through email, SMS, live chat, and outbound calls
- Ability to work autonomously within a driven team
- Quiet, comfortable home workspace with high-speed internet
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
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Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
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Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
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Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
