Servicing Travel Advisor II - Chase Travel, Client Servicing (Quebec, Canada)

Job Description
You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book travel with ease.
As a Travel Advisor in Chase Travel, you will use your training and knowledge to serve as a trusted Advisor for one of our Chase Travel, client servicing accounts, identifying individual customer needs and providing them with exciting travel solutions. You will coordinate travel experiences by providing support for car rentals, and hotel accommodations. Additionally, you will support our customers by providing product and service information that will assist them in understanding the benefits we offer through our travel rewards loyalty program.
Job responsibilities:

• Gains expertise in all facets of point redemption to effectively comprehend the travel loyalty program requirements tailored to individual clients
• Serves as the intermediary between the customer and the service provider, facilitating the resolution of any issues related to their booking process
• Provides timely, accurate and professional service to both internal and external customers
• Achieves and exceed established customer service metrics and goals, ensuring satisfaction and loyalty levels
• Collaborates effectively within a dynamic team environment, actively supporting colleagues and fostering a team work spirit to achieve shared objectives
• Proactively keeping abreast of travel regulations and industry requirements to apply this knowledge as needed
• Effectively identifies customer concerns and promptly apply efficient solution for optimal results
• Works a flexible schedule during the clients' servicing hours which may include weekends and holidays; Has the flexibility to attend staff and training meetings for ongoing updates in the travel industry, program guidelines, and office procedures, which may not be during your assigned hours
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters and take prompt corrective action where necessary or suggest alternative course of action which may be taken
• Understands the Comprehension of our booking system to provide troubleshooting for members

Required qualifications, capabilities, and skills

• Bilingual English/French required (verbal and written)
• High School Diploma or GED
• Customer Service experience required
• Demonstrate effective communication and interpersonal skills
• Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment
• Proficient computer skills, including the capability to navigate multiple programs and systems simultaneously
• Ability to quickly and accurately enter data in a script driven environment
• Ability to work independently and function as a team member
• Receptive to cross training opportunities and demonstrate willingness to acquire additional roles within the organization to enhance team flexibility and foster professional growth

Preferred qualifications, capabilities and skills  

• Customer service experience in an inbound call center environment, preferably in the travel industry
• Intermediate to advanced knowledge/proficiency of GDS and/or other technology platforms including self-booking tools

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.