Services Technology Specialist

Your Title: Service Technologies Specialist

Job Location:  Dayton, OH

The primary role of the Service Technologies Specialist is to assess serviceability of products and provide timely and current technical information, documentation, training and recommended tooling for the service and support of Trimble products at release and throughout the life of the products. The Service Technologies Specialist shall provide support to regional service centers, Service Parts Manager and Product Manager/engineering.

What You Will Do:

• Participate with cross-functional Product teams for Service Strategy of new products throughout the T5 Project Process.

• Submit STEDD (Service Technologies Engineering Design Document) to Engineering. Maintain STEDD document as required.

• Review for serviceability of new products. Participate with Engineering for the optimization of serviceability within the design process.

• Conception, planning, writing and publication of new service manuals. Updating and maintenance of Service Manuals, as required.

• Write and publish Service Bulletins based on Global Services requirements.

• Define recommended and required Service Parts and Service Tooling. Submit initial forecast of parts and tools.

• Create and maintain service tooling list.

• Define specifications of Service Software modules and updates. Perform testing of Service Software in Trimble Atlas.

• Maintain product and service parts in system of record (EOL, EOS dates, repairable flag, warranty labor rates, recommended repair times

• Provide Service Support – Service Technologies is the 1st point of contact for Regional Service Centers and Trimble Support.

• Training: develop training content. Train Regional Service Centers trainers. Review and update training materials for product changes.

• Report to Product Management, Quality and R&D departments product issues identified by the Service organization.

• Participate in Global Services projects

What Skills & Experience You Should Bring:

• Candidate must have the ability to conceive, plan and document service repair. Must understand the product application in detail.

• Must be a team player. Many of the resources necessary for success will not be in the direct control of the Service Technologies Specialist; he/she must be able to leverage those resources through sound organizational skills and teamwork.

• Must be a problem solver and possess analytical decision making skills.

• Must be able to communicate clearly, both verbally and in writing. Strong computer skills required.

• Good time management skills. Ability to work with little or no supervision and prioritize work based on customer requirements, while obtaining Trimble service technologies goals and objectives.

• Must demonstrate the ability to understand the audience and modify the message for the audience.

• Must demonstrate and project a high level of energy and enthusiasm.

• Must be able to accept a high level of personal responsibility for product success in an environment of shared resources.

• Must demonstrate the willingness to be a change agent and challenge conventional wisdom if the conventional wisdom stands in the way of success.

• Experience with technical publication software.

• Experience in project management.

Education/Experience

• Minimum 4 years’ experience in technical service, engineering, training or support.

• Associates degree / Bachelors of Science degree in electronics or relevant discipline or equivalent experience.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

75400

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100000

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Bonus Eligible?

Yes

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact

[email protected]