Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
In 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext’s brand visibility expertise with Hearsay’s best-in-class compliant engagement solutions, we’re delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations — empowering brands to convert prospects into customers faster and more effectively.
As a Services Specialist on our Assistance team, you will be responsible for providing platform configuration, content management, and platform optimization services to our customers. You will be an extension of our customers’ teams and will be trusted to help manage their brands’ digital experiences powered by the Yext platform. We value individuals who are detail-oriented, excellent communicators, creative problem solvers, and are motivated by delighting and helping customers. Ideal candidates are reliable, can learn and adapt quickly, and enjoy contributing in a team environment while holding themselves to a high standard of individual performance.
What You’ll Do
- Responsible for the successful administration of in-platform task execution for pooled customers
- Prioritize, manage, and monitor multiple inbound customer configuration or content management requests, driving to timely completion
- Interpret customer and other stakeholder requests, tailor your conversations according to their needs, and effectively communicate these needs to other internal teams as necessary
- Analyze, clean, and transform customer content, primarily in Excel, providing quality assurance over the content loaded into the Yext Platform
- Maintain process and workflow documentation for customers in accordance with customer needs and Yext internal best practices
- Partner closely with customers and your account teams alike to ensure we are exceeding customer expectations
- Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
- Be an expert in Yext Content and configuration, helping customers achieve their end goal through best practices
What You Have
- BA/BS degree or equivalent experience
- 2+ years of operations, technical support, customer success, or analyst experience
- Desire to delight customers with every interaction
- Direct experience working in the Yext platform is preferred, including a strong understanding of Content, Listings, Reviews, Pages, Search, and other features
- Experience with Zendesk or other help desk software
- Proficient in Excel; ability to audit, analyze, and manipulate large sets of relational data
- Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
- Detail-oriented, organized, process-driven
- Ability to work quickly and accurately in a high-volume environment
- Autonomous worker with excellent time management skills
- Ability to thrive in a cross-functional team environment
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Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.
It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
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What We Do
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automates workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator.
Why Work With Us
At Yext, we bring together curious thinkers and passionate problem-solvers who want to make a real impact. We celebrate internal growth, open communication, and creative ownership in a One Team environment. Here, individual growth fuels collective success — and everyone has a voice in shaping what we build next.
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