Services Representative - Entry Level Project Manager

Who We Are:

PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights. 

Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.

Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution.

The Opportunity:

PureSpectrum is seeking a Services Representative (entry-level project manager) to play a vital role in the day-to-day delivery of market research projects. Your primary focus is to manage multiple customer projects simultaneously and ensure that all projects you are tasked with leading are successfully delivered to customers and that their expectations for quality and service are met or exceeded. The role will also require developing a customer-first mindset that is aligned with PureSpectrum's culture and values in order to be best positioned to meet and exceed our customer needs. The position reports to the Director of Services.

This is a hybrid role based at our Westlake Village (WLV) headquarters, with an expectation of being on-site 4 days per week.

Your Responsibilities:

• Provide clear and timely updates to clients through email and calls.
• Support project setup and launch, including reviewing requirements and joining kick-off calls.
• Create and maintain project records, bids, and tracking updates in Pipedrive and other tools.
• Learn PureSpectrum’s products, processes, and platforms to support accurate project delivery.
• Help ensure projects are delivered on time, within budget, and meet quality standards.
• Manage simple to moderately complex projects with guidance; assist senior team members on more complex work.
• Review data for accuracy, perform quality checks, and help identify potential issues early.
• Follow established processes and share feedback that helps improve project and team performance.
• Work closely with Sales to support a strong client experience and future business opportunities.
• Build positive relationships with clients and internal teams, representing Client Services professionally.
• Support team initiatives, training, and general tasks as needed in a fast-paced environment.

Requirements:

• Bachelor’s degree in Business, Marketing, Analytics, Social Sciences, or a related field.
• Strong interest in data — comfortable reviewing spreadsheets, spotting trends, and double-checking information for accuracy.
• Basic to intermediate Excel skills, with willingness to learn more (formulas, filters, pivot tables are a bonus but not required).
• Clear written and verbal communication skills, especially when working with clients or cross-functional teams.
• Ability to manage multiple tasks at once, stay organized, and adapt to changing priorities.
• Comfortable learning new technology platforms and tools.
• Strong problem-solving skills with the ability to think critically and ask good questions.
• Proactive, curious, and eager to grow in a fast-paced environment.
• Ability to build positive relationships and work well across teams.

PureSpectrum Perks:

 PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.

Our benefits include robust medical and dental coverage hybrid work schedule, group workouts at a private training facility to support your physical and mental well-being, paid parental leave, 401(k) with percentage match, and unlimited PTO and sick time. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.

The position is non-exempt, hourly, with a pay rate of $28.85 per hour.

PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.