At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Mitel is a global market leader in business communications, powering more than two billion connections every day. With customers in over 100 countries, we help organizations modernize their communications, strengthen collaboration, and deliver exceptional experiences. Our culture is built on innovation, integrity, and empowering our people to do their best work. At Mitel, you’ll join a team that values trust, encourages fresh thinking, and embraces diverse perspectives to drive meaningful impact.
Overview:
As a Technology Services Portfolio Manager at Mitel, you will play a critical role in driving the success of our services portfolio. You will be responsible for managing and optimizing a portfolio of complex technology services, ensuring alignment with business objectives and delivering exceptional value to our customers.
Responsibilities
- Portfolio Management:
- Develop and maintain a comprehensive technology services portfolio, including vision, strategy, roadmap, and financial plans.
- Prioritize and allocate resources to maximize portfolio value and achieve business objectives.
- Monitor and analyze portfolio performance, identifying opportunities for improvement and optimization.
- Conduct regular portfolio reviews with key stakeholders, including executive leadership and service delivery teams.
- “Own” all portfolio lifecycle customer journeys and optimise customer experience across all stages
- Service Delivery:
- Oversee the delivery of technology services, ensuring adherence to service level agreements (SLAs) and customer value proposition.
- Ensure Service delivery success by working with cross-functional teams to realize the best Service offering for the market.
- Collaborate with service delivery teams to identify and resolve service delivery issues.
- Continuously improve service delivery processes and methodologies.
- Financial Management & Reporting:
- Develop and manage the services portfolio lifecycle management budget, including forecasting, budgeting, and expense management.
- Monitor and analyze financial performance, identifying cost-saving opportunities and optimizing resource utilization.
- Understand all underlying processes and tools in order to accelerate time-to market and enable sales and presales readiness in a structured and timely manner
- Customer Relationship & Value Management:
- Build and maintain strong relationships with key customers, understanding their needs and expectations.
- Collaborate with Sales, Presales, Marketing and Channel partners to define the best G2M approach and support execution
- Analyze the market and based on the competition define differentiation approaches that offer unique value to our customers
- Prototype with customers and partners and facilitate innovation workshops for discovering customer requirements
- Explore engagement and monetization models and help define and execute on the pricing strategy and the revenue model of your portfolio
- Leadership/ Innovation:
- Drive change in your portfolio domain taking advantage of the Mitel Product evolution.
- Identify emerging trends and technologies that may impact the technology services portfolio and propose new innovative services that provide unique customer value.
- Foster a culture of innovation, collaboration, and continuous improvement.
- Strategic Planning:
- Contribute to the development of the overall technology services strategy, aligning with the broader Mitel business and product strategy.
- Develop and implement strategies to capitalize on new opportunities and mitigate risks.
Qualifications
- Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.
- 5+ years of experience in technology services, optimally with a focus on portfolio management.
- Proven track record of managing complex technology projects/ services and delivering results on Service management.
- Strong understanding of ITIL, COBIT, or other relevant frameworks.
- Excellent analytical and problem-solving skills.
- Fluent in English language, both written and spoken
- Rigorous and adaptable, with excellent team spirit and good communication and negotiation skills
- Strong communication and presentation skills, both written and verbal.
- Ability to build and maintain strong relationships with stakeholders at all levels.
- Experience with financial management and budgeting.
- Experience with project management methodologies, such as Agile and Waterfall.
Benefits
- Competitive remuneration package
- Flexible working hours to support work–life balance
- Hybrid working model
- Meal vouchers
- Private health insurance coverage for employees and their dependent family members
- Additional paid day off every year
- 24/7 psychological support line
We are committed to fostering an inclusive workplace and ensuring equal opportunities for all applicants. We therefore explicitly encourage applications from persons with a severe disability or equivalent status.
To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.
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For more information, visit Why Mitel or follow us on LinkedIn here.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Skills Required
- Bachelor's degree in Computer Science, Engineering, Business Administration, or related field
- 5+ years of experience in technology services, with a focus on portfolio management
- Proven track record managing complex technology projects/services and delivering service management results
- Strong understanding of ITIL, COBIT, or other relevant frameworks
- Experience with financial management and budgeting for service portfolios
- Experience with project management methodologies such as Agile and Waterfall
- Excellent analytical, communication, presentation, negotiation, and stakeholder relationship skills
- Fluent in English, written and spoken
What We Do
Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers. With 45 years of industry leadership, we help businesses connect, collaborate and provide better experiences for their customers. Mitel is trusted by 70 million business users in more than 100 countries. Throughout our long history of industry experience, innovation has been core to Mitel’s DNA – allowing us to become experts in evolving to meet your needs and help you do the same for your customers. It’s why we’re the only company that wakes up every day exclusively focused on helping you take your communications from where they are today to where you – and your customers – need and expect them to be.
