At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
About the Role
We are seeking a dynamic and experienced Services Partner in Universal Banking at Finastra. In this role, you will be responsible for partner relationship & performance management, partner enablement, scaling and building partner ecosystem to support Services group, and ensuring our implementation partners are fully equipped to deliver value to our mutual clients. You’ll act as a trusted advisor, bridging the gap between our internal teams and external Services partners to drive successful outcomes.
This is a critical relationship management role, the leader will build trusted relationships with key stakeholders within Finastra, clients and the Partner organization for success and to facilitate resolution of any issues.
Key Responsibilities
1. Partner Relationship Management:
Develop and maintain strong, strategic relationships with service partners undertaking solution implementation/onboarding.
Act as the primary liaison for partner communications, ensuring alignment with BU strategic goals and operational objectives.
Foster trust and collaboration to enhance partner engagement and satisfaction.
Facilitate partner bids, effective decision-making process on bids, feedback sharing with partners and building strength in partner organizations to scale
2. Performance Management:
Define and monitor partner performance metrics (KPIs) to ensure delivery excellence.
Conduct regular business reviews and provide actionable insights for improvement.
Implement performance improvement plans where necessary.
Liaise with internal stakeholders to obtain timely feedback on partners/partner resources and build improvement plans necessary for partner success
3. Scaling & Ecosystem Development:
Design and execute strategies to grow and scale the partner ecosystem.
Identify and onboard new partners to expand service capabilities and market reach.
Develop joint business plans and targets with partners to drive revenue and customer success.
4. Partner Enablement:
Ensure partners have access to training, tools, and resources for success.
Facilitate enablement programs, certifications, and knowledge-sharing sessions.
Create partner toolkits and best practice guides in collaboration with Partners and internal stakeholders to support service delivery.
Ensure partner resources maintain certification status; coordinate with internal stakeholders on ongoing or new training necessary to ensure partner enablement is maintained.
5. Opportunity Development Support:
Collaborate with GTM partners group on new business opportunities and strategies for improvement.
Work closely with GTM partner group and other internal teams to support partner-led growth.
6. Conflict Resolution:
Serve as escalation point for partner-related issues and conflicts.
Work with internal stakeholders, customers, and partners to resolve challenges promptly.
7. Partner Success Strategy:
Develop and execute a comprehensive partner success framework.
Drive initiatives that improve partner retention, satisfaction, and revenue contribution (through successful delivery).
Analyze industry trends and competitor strategies to continuously enhance partner programs.
Qualifications:
Solid experience in managing 3rd party vendors providing service delivery - preferably in fintech or SaaS/Cloud.
Proven ability to build and manage partner ecosystems and service delivery models.
Excellent communication, facilitation, and relationship-building skills. Strong verbal and written communication, capable of building trusted relationships both inside and outside the organization
Proven ability to manage multiple stakeholders and projects in a fast-paced global environment.
Experience with CRM and partner management tools (e.g., Salesforce, PRM platforms)
Ability to guide, lead and influence team and key stakeholders
Demonstrates accountability and commitment by making sound decisions
Demonstrated ability to think strategically and analytically about business, product, and technical challenges
Results-oriented with a growth mindset considering resource constraints, competing priorities, and aggressive timelines
Experience leading teams and working cross-functionally to achieve required outcomes
Experience working in a matrix/global environment.
High levels of energy, resilience and emotional intelligence
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
Skills Required
- Solid experience in managing 3rd party vendors providing service delivery - preferably in fintech or SaaS/Cloud
- Proven ability to build and manage partner ecosystems and service delivery models
- Excellent communication, facilitation, and relationship-building skills
- Experience with CRM and partner management tools (e.g., Salesforce, PRM platforms)
- Experience leading teams and working cross-functionally to achieve required outcomes
Finastra Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Finastra and has not been reviewed or approved by Finastra.
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Leave & Time Off Breadth — Leave is positioned as flexible/“unlimited” in many roles, which can support work-life balance when team norms allow it. Hybrid/flexible working is also framed as a core part of the overall rewards experience.
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Parental & Family Support — Parental leave is described as relatively generous in the US, with multiple references to roughly three months (or around 12 weeks) fully paid and equal leave for mothers and fathers. This is repeatedly highlighted as a meaningful component of the benefits package.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through offerings like an Employee Assistance Program and TaskHuman coaching, alongside volunteering time off and employee networks. These programs broaden total rewards beyond cash compensation.
Finastra Insights
What We Do
At Finastra our purpose is to unlock the power of finance for everyone & redefine finance for good. We’re the orchestrator of open finance; building and delivering innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTechs, working with over 9,000 customers including 90 of the top 100 banks globally. We’re creating a pioneering open platform that’s disrupting the financial industry, changing how financial software is developed and used. We believe in collaboration for innovation, to unlock the potential of people, businesses and communities. We have an unmatched portfolio of financial software and deliver mission critical solutions for financial institutions of all sizes, on premises or in the cloud. Our open architecture and platform approach embrace a wide ecosystem of partners and co innovators. Together we're leading the way in which applications are written, deployed and consumed in the world of financial services. Our people mission is to be the most loved and inclusive fintech company in the world; a mission we take seriously. DE&I factors into everything we do and every decision we make as a business. When you join Finastra, you open up a world of possibilities. With us, you can supercharge financial institutions, big tech and fintech while also building a more inclusive finance industry. We believe our people thrive when given the opportunity to be their authentic selves and we trust our people to work how, when and where they want; this is OPENworking. Our 2+ policy provides the perfect mix of focused work at home, coupled with the meaningful connection that comes from in person collaboration, coaching and community. We're rolling out a new programme where our people take as much leave as they need; we do not count vacation days and we trust our people to work in a way that suits them, when it suits them. Come join the future of Fintech, and make your world. OPEN.
