Services Operations Specialist - Greater Boston, Massachusetts

The Opportunity:

In this role, you will report to the Manager of Operation Specialist and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Hourly Rate: $30.00 - $31.25

Location: Greater Boston, Massachusetts area

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
• Recognition: Celebrate your peers and earn points to redeem on gifts and products 

What we’re looking for  

• Education: High school diploma or GED is required; Associates degree or undergraduate degree in a business or science-related field is a plus.
• Experience: 3-5+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus
• Collaboration Tool: Microsoft Suite Experience
• Will be using your own vehicle and ability to fly (If open to traveling further out)
• Sites where coverage is provided require associates to be fully vaccinated and boosted against COVID-19
• Must be able to lift up to 50 lbs
• Previous experience working in a GMP facility is strongly desired  
• Strong communication skills
• Knowledge of Information Access and System ESS
• Valid driver's license is required to perform the essential functions of the job
• Ability to prioritize tasks and meet deadlines
• Traveling between multiple locations in the specific area and must be able to travel outside of (state) up to 5% of the time.
• Mileage reimbursement for miles driven from your door to the client location
• Having a CDL is a plus, not a requirement
• Cross-referencing and inside sales experience are a plus
• Forklift Certification is a plus
• Prior experience with VWR/Avantor products and services, a plus
• IATA, DOT, OSHA Right to Know, IMDG a plus

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Support multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave, and /or emergency situations occur.
• Act as a backup to other territories and may require travel outside of the designated territory.
• Coordinates and leads team efforts and performs work related to customer requirements.
• Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions.
• Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials.
• Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications.
• Trains Avantor Lab and Production Services associates on all service offerings.
• Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing).
• Modifies and maintains quality metrics and key performance indicators.
• Manages a budget related to expense reports.
• Meets revenue, TOE, safety, performance, and quality goals and objectives
• Creates programs for enhanced service efficiencies.
• Perform other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.