As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Service Operations Program Manager
How you will make an impact:
- Lead cross‑functional project management efforts with Service Operations teams, global service partners, and engineering organizations to resolve complex process issues.
- Optimize end‑to‑end service lifecycle execution for Ciena products, from introduction through sustainment.
- Deliver service enablement, New Product Introduction (NPI), service ramp, and continuous improvement initiatives in partnership with engineering teams.
- Drive initiatives that improve service performance through cost reduction, aging inventory recovery, scrap reduction, and cycle‑time improvement.
- Define, manage, and report operational performance metrics to identify trends and improvement opportunities.
- Apply lean methodologies to identify and implement continuous improvement initiatives within Service Operations.
- Develop data‑driven analytics to identify systemic issues, recommend corrective actions, and implement sustainable solutions.
The must haves:
- Education: Bachelor’s degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related technical field.
- Experience: 10+ years of experience in product manufacturing or process engineering within high‑technology, telecommunications, networking, or complex electronics environments.
- Demonstrated management of complex projects from concept through execution, resulting in measurable operational improvements.
- Application of manufacturing or repair process knowledge, including process optimization, logistics, and quality control methodologies.
- Utilization of product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems.
- Ability to collaborate and drive alignment across global, cross‑functional teams in a fast‑paced environment.
- Willingness to travel occasionally to service partners and internal sites to support critical initiatives, with fluency in English.
Nice to haves:
- Education: Master’s degree in a related engineering discipline.
- Background in telecommunications hardware manufacturing or service environments.
- Application of Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability principles.
- Lean, Six Sigma, or 8D problem‑solving methodologies.
- Advanced analytical, problem‑solving, and decision‑making capabilities.
- Certifications: PMP certification or a comparable project management qualification.
#LI-ST
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- Bachelor's degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or related technical field
- 10+ years experience in product manufacturing or process engineering within high-technology, telecommunications, networking, or complex electronics environments
- Demonstrated management of complex projects from concept through execution with measurable operational improvements
- Experience with manufacturing or repair process knowledge including process optimization, logistics, and quality control methodologies
- Utilization of product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems
- Ability to collaborate and drive alignment across global, cross-functional teams in a fast-paced environment
- Willingness to travel occasionally to service partners and internal sites
- Fluency in English
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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