Roles and Responsibilities
- Define and own the execution of the regional services growth playbook / session II focusing on CM growth and service delivery excellence.
- Analyze and understand the competition - ensure delivery is aligned to service sales strategy
- Define and drive overall customer satisfaction indicators and levels.
- Build a working environment which values teamwork to the overall benefit of customer satisfaction and growth. Support large strategic deals in regions and POS strategy
- Assess resources needed to fulfill business plans. Continuously enhance domain expertise in the field through professional training and certification programs for FSE’s.
- With Service Delivery team, drive and develop operational and financial growth initiatives and targets, cost control measures and process improvements.
- Develop metrics on field service profitability and resource models to maximize productivity.
- Build long-term relationship with key customers; provide leadership and direction in crucial customer interfaces. Strengthen GEHC image with luminaries.
- Own customer CSO escalations and drive for fast and effective resolution. In conjunction with Region Product Managers (equipment sales)
- Assess the effectiveness of service delivery through NPS, benchmarking, and best practice sharing (applied time, time to repair, fix right first time, …etc.) and address main opportunities.
- Own and drive execution of FMIs, end of product life strategy in coordination with leadership team. Escalate the needs for the region (Design for serviceability, CSO, FMI, quality…).
- Provide leadership for simplification of processes and Lean initiatives.
Required Qualifications
- Bachelor's Degree – Business, Finance, Commercial, or Engineering.
- 15+ years operational leadership experience in Services, Technical Operations or Healthcare
- Excellent analytical and problem-solving skills: ability to clearly link financial results to operational performance, driving positive change.
- Experience in leading large cross functional teams to achieve business goals.
- Structured and analytical
- Strong communication skills to synthesize complex issues and communicate into simple messages.
- Ability to build C level long term relationships
- Demonstrated GE Healthcare Cultural Operating Principles.
Quality and EHS Specific Goals:
- Aware of and complies with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Completes all planned Quality & Compliance training within the defined deadlines.
- Identifies and reports any quality or compliance concerns and take immediate corrective action as required.
- Proactively simplifies the work instructions, procedures and processes to drive continuous improvement of the Quality Management System.
- Insure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Aware of and complies with EHS Policies and applicable laws and regulations as they apply to this job type/position. Completes all planned EHS training within the defined deadlines.
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Behaviors
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Total Rewards
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Additional InformationRelocation Assistance Provided: Yes
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence.
As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform.
With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world.
We embrace a culture of respect, transparency, integrity and diversity.
