MetroSys is seeking a motivated and technically skilled Services Engineer II – Network to support and deliver networking solutions across a diverse client base. This role is ideal for an engineer with strong foundational networking experience who thrives in client-facing environments and enjoys working across multiple technologies and customer environments.
The engineer will be responsible for day-to-day support, troubleshooting, and implementation of network infrastructure, while also contributing to project delivery and continuous improvement initiatives.
Key ResponsibilitiesClient Support & Operations- Provide ongoing support and configuration for client network environments, including routers, switches, and firewalls.
- Monitor network health using alerting and monitoring tools, proactively identifying and resolving issues.
- Troubleshoot and resolve routing, switching, and firewall-related incidents across multi-vendor environments.
- Manage and drive support tickets to resolution, meeting SLAs and client expectations.
- Participate in an on-call rotation to support critical client environments.
- Assist with or lead network implementation and upgrade projects, including deployments, migrations, and optimizations.
- Work across multiple clients simultaneously, supporting varied environments and business requirements.
- Contribute to network design discussions and implementation planning.
- Create and maintain network diagrams, runbooks, and technical documentation for client environments.
- Follow established processes while identifying opportunities for operational improvements and efficiency gains.
- Ensure accurate documentation for knowledge sharing and client handoff.
- Collaborate with internal teams and clients to resolve issues and deliver solutions effectively.
- Handle escalations and provide guidance to junior engineers when needed.
- Build strong working relationships with clients and internal stakeholders.
- 3+ years of hands-on experience with network infrastructure (routing, switching, firewalls).
- Experience in client-facing environments (MSP or professional services strongly preferred).
- Strong troubleshooting skills across network and security layers.
- Ability to manage multiple priorities in a fast-paced, multi-client environment.
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Hands-on experience configuring and troubleshooting:
- Fortinet (required)
- Cisco & Cisco Meraki (required)
- SonicWALL (required)
- Experience with the following is a plus:
- Palo Alto
- Ruckus
- Arista
- HPE/Aruba
- Solid understanding of:
- VLAN design and segmentation
- Routing protocols and design concepts
- OSI model and network fundamentals
Skills Required
- 3+ years hands-on experience with network infrastructure (routing, switching, firewalls)
- Experience in client-facing environments (MSP or professional services preferred)
- Strong troubleshooting skills across network and security layers
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Hands-on experience configuring and troubleshooting Fortinet
- Hands-on experience configuring and troubleshooting Cisco and Cisco Meraki
- Hands-on experience configuring and troubleshooting SonicWALL
- Solid understanding of VLAN design and segmentation
- Solid understanding of routing protocols and design concepts
- Solid understanding of OSI model and network fundamentals
- Experience with Palo Alto
- Experience with Ruckus
- Experience with Arista
- Experience with HPE/Aruba
What We Do
MetroSys is a I.T. Professional Services company based in sunny San Diego, CA. Established in 2006, MetroSys has technical talent supporting the Americas. Our Mission Statement; To simplify our customers’ business solutions while having fun with what we do. Our creative geniuses have been pioneering data solutions for our valued customers and partners in the following areas: Data Mobility: Enterprise Storage, Cloud Migrations, Systems Integration & Installation: Storage, Networking, Virtualization, Database, Messaging Flexible Workforce: Recruiting, Staffing, Direct Placement Assessment Services: Storage, Networking, Performance, Periodic, Get Healthy ingenuity. Agility. Speed. These are key ingredients to our success. Navigating the world of I.T. Professional Services can pose many challenges. We help customers, channel partners, resellers & manufacturers deliver! Our team of highly experienced professionals can help bridge any gap for your I.T. requirements. Whether assistance with pre-sales or post-sales services, recruiting, or assisting with the launch of emerging technologies, We CAN Help! Great people. Great Company. MetroSys has carefully crafted its team of highly skilled talent by not only hiring industry experts, but by selecting people that share our view on company culture. Our core values include teamwork, integrity, accountability, & embracing diversity. Our customer first approach builds strong relationships as a trusted advisor and technology partner. Our team integrates with your business and maximizes efficiency. Simply put, we make it easy.
