Services Engineer
The Opportunity:
Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team. This is a full-time position reporting to the Services Engineering Manager, in Boston, MA. Our customers rely on various software systems to manage their manufacturing operations. As a services engineer focused on integrations, you will customize Paperless Parts integrations to a wide range of customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and other systems. . Each integration presents unique challenges, and you’ll uncover each customer’s needs through strong written and verbal communication and a broad technical background.
Who you are:
You will be responsible for developing, implementing, and supporting integrations that connect Paperless Parts with our customers’ critical business systems. Your mission is to build solutions for manufacturers that automate manual processes, improve data flow, and deliver meaningful business insights.
In this role, you will become a subject matter expert on the Paperless Parts platform and work directly with customers to design, develop, and deploy integration solutions that are central to their success. You will lead discovery sessions to gather business and technical requirements, manage customer communications throughout implementation, facilitate user acceptance testing, and provide ongoing support for production integrations.
You will identify common customer needs and help expand our library of reusable integration capabilities while also developing custom solutions for more complex requirements. As the Services Engineering function grows, you will play an active role in recruiting, mentoring, and developing team members, helping establish best practices and scale our delivery organization.
This position requires activities that are subject to US Export Control Laws and requires US Citizenship or Green Card Holder status.
Responsibilities- Lead the end-to-end delivery of customer integration projects, serving as the technical lead responsible for discovery, solution design, development, testing, deployment, and go-live success. Ensure integrations are delivered on time, within budget, and meet Paperless Parts' quality standards.
- Design, develop, and maintain integrations between Paperless Parts and customer business systems, including ERP, CRM, MES, and other manufacturing technologies, leveraging both standard integration offerings and custom solutions.
- Partner directly with customer stakeholders to gather business and technical requirements, define integration strategies, facilitate user acceptance testing, and provide technical leadership throughout the implementation lifecycle.
- Provide advanced troubleshooting and Tier 2 support for production integrations, resolving complex technical issues and ensuring reliable operation for live customers.
- Manage multiple concurrent customer engagements, proactively communicating status, identifying risks, and coordinating with internal and customer teams to drive successful outcomes.
- Contribute to the evolution of Paperless Parts' integration capabilities, including APIs, SDKs, AI-powered tooling, implementation methodologies, and reusable integration frameworks that improve scalability and delivery efficiency.
- Support the growth of the Services Engineering organization through knowledge sharing, mentoring, recruiting, and participation in Paperless Parts' DEI and social impact initiatives.
- Proven experience leading the technical delivery of customer-facing software integration projects, with a demonstrated track record of delivering high-quality solutions on time and within budget.
- Strong hands-on expertise with Python, SQL, REST APIs, web services, and modern integration architectures, including experience integrating SaaS applications with ERP, CRM, manufacturing, or other business-critical systems.
- Ability to independently lead technical discovery, gather requirements, and translate business needs into scalable technical solutions while effectively communicating with technical teams, business users, and executive stakeholders.
- Strong troubleshooting, analytical, and problem-solving skills, including experience supporting production integrations and resolving complex technical issues.
- Ability to successfully manage multiple priorities and customer engagements in a fast-paced, high-growth environment.
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent professional experience.
- Willingness to travel to customer sites as needed (up to 25%).
Salary Range: $100,000 - $130,000
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.
Paperless Parts Life
Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).
Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits: We value you and your family. With this in mind, full-time employees are provided:
100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Skills Required
- Proven experience leading technical delivery of customer-facing software integration projects
- Hands-on expertise with Python
- Experience with SQL
- Experience building and maintaining REST APIs and web services
- Experience integrating SaaS applications with ERP, CRM, MES, or other business systems
- Production support and advanced troubleshooting experience for integrations (Tier 2)
- Ability to conduct technical discovery, gather requirements, and translate them into solutions
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience
- Willingness to travel to customer sites as needed (up to 25%)
- US Citizenship or Green Card Holder (required due to export control laws)
Paperless Parts, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Paperless Parts, Inc. and has not been reviewed or approved by Paperless Parts, Inc..
-
Affordable Benefits — Health, dental, and vision premiums are fully covered for employees and dependents with multiple plan options. Zero‑premium family coverage lowers out‑of‑pocket costs materially.
-
Strong & Reliable Incentives — Sales compensation includes competitive bases and on‑target earnings, with incentive structures presented as attractive for roles like AEs and SDRs. This positioning indicates meaningful upside tied to performance.
-
Wellbeing & Lifestyle Benefits — Wellness stipends, mental‑health support via an EAP, and office/fitness perks support day‑to‑day wellbeing. Professional development reimbursements extend lifestyle support to growth and learning.
Paperless Parts, Inc. Insights
What We Do
From small local businesses to large multinational corporations, when manufacturers use Paperless Parts they free up valuable time to focus on what is truly important to them. Our customers spend more time with their families, expand their businesses, invest in sustainable practices, and grow as a result of new opportunities. We’re a passionate team that believes manufacturing is a vital component to our everyday lives and the backbone of our economy. We’re dedicated to providing this invaluable industry with a cloud-native platform that empowers the next generation of manufacturers to join the digital age. From life-saving medical devices, to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. Without manufacturing, many new ideas never become reality. It is our mission to enable manufacturers with the technology they need to drive innovation – and our world – forward. Paperless Parts is the leading secure, ITAR compliant, cloud-based sales and quoting platform revolutionizing manufacturing. Our company’s patented technology and proprietary geometry engine unlocks hidden insights that enable job shop manufacturers to modernize and grow their business. Paperless Parts integrates with ERP systems to level up the way manufacturers quote and communicate with customers by rapidly pinpointing manufacturability issues, creating quotes, and processing orders for sheet metal fabrication, CNC machining, and additive manufacturing processes.
Why Work With Us
At Paperless Parts, we are intentional, we are persistent and we are a team. We’re continually improving what we’ve built while still building from the ground up. This creates a fast-paced environment where we work hard and celebrate our wins as a team.
Gallery
