The Role
Lead a cross-functional enablement program focusing on service portfolio growth and go-to-market readiness, including training content and resources for teams.
Summary Generated by Built In
The Service Enablement role is responsible for leading a cross-functional enablement program that strengthens service portfolio growth, supports strategic business priorities, and ensures go-to-market readiness across the global services organization. This role combines structured program management with hands-on development of content, training, messaging tools, and readiness resources that help commercial teams effectively position and support service offerings. You will connect field needs with portfolio strategy and ensure teams are equipped, aligned, and confident in delivering differentiated service value to customers.
In This Role, Your Responsibilities Will Be:
- Own the planning and execution of the service enablement program that supports business priorities, service portfolio growth, and commercial readiness.
- Build and maintain integrated program plans and roadmaps that ensure readiness across teams, tools, content, and communications.
- Establish and lead program governance, including stakeholder reviews, decision-making processes, status reporting, and executive-level updates.
- Coordinate readiness activities for service launches, portfolio changes, strategic initiatives, and process improvements.
- Partner with Sales, Services, Product Management, Marketing, Operations, and other cross-functional teams to identify enablement needs and deliver coordinated solutions.
- Develop and maintain enablement materials such as messaging guides, battlecards, sales resources, training content, playbooks, and job aids.
- Translate complex service workflows, value propositions, and productized models into clear, practical guidance tailored to diverse audiences.
- Deliver training and readiness programs through live sessions, workshops, webinars, and self-service formats to drive field adoption and proficiency.
- Track KPIs related to readiness, adoption, utilization, and business impact, using insights to improve future enablement programs.
- Identify and implement continuous improvement opportunities that strengthen enablement processes and enhance commercial effectiveness.
Who You Are:
You break down complex concepts into clear, actionable guidance that others can easily follow. You thrive in cross-functional settings and bring structure, clarity, and consistency to large-scale programs with many stakeholders. You stay focused on outcomes and use data and feedback to refine approaches and improve effectiveness. You proactively anticipate the needs of commercial and service teams and create practical solutions that improve customer conversations and overall adoption. You excel in environments that require collaboration, adaptability, and thoughtful communication.
You break down complex concepts into clear, actionable guidance that others can easily follow. You thrive in cross-functional settings and bring structure, clarity, and consistency to large-scale programs with many stakeholders. You stay focused on outcomes and use data and feedback to refine approaches and improve effectiveness. You proactively anticipate the needs of commercial and service teams and create practical solutions that improve customer conversations and overall adoption. You excel in environments that require collaboration, adaptability, and thoughtful communication.
For This Role, You Will Need:
- Bachelor’s degree in Business, Marketing, Operations, or a related field.
- Experience working in program management, enablement, commercial operations, or similar functions.
- Demonstrated ability to lead cross-functional programs with clear goals, milestones, and stakeholder accountability.
- Experience managing program plans, dependencies, risks, and communications for diverse audiences.
- Strong analytical, organizational, and communication skills in English.
Ability to collaborate and influence in a global, matrixed environment.
Preferred Qualifications That Set You Apart:
- MBA, PMP, or similar advanced certification.
- 7+ years working in Program Management, Sales Enablement, GTM Enablement, Training, or Commercial Operations.
- Experience supporting service-focused or technical portfolios.
- Familiarity with enablement or content management tools such as Showpad or similar platforms.
- Prior experience creating training materials, playbooks, or commercial readiness assets.
Our Culture and Commitment To You:
We are committed to building a workplace where you can grow, make an impact, and be supported to do your best work. At Emerson, you will join a culture that values inclusion, continuous learning, and innovation. We believe in empowering individuals, embracing diverse perspectives, and creating an environment where every team member can thrive and contribute to meaningful outcomes. You will have access to resources that support your development and well-being as you build a rewarding career with us.
We are committed to building a workplace where you can grow, make an impact, and be supported to do your best work. At Emerson, you will join a culture that values inclusion, continuous learning, and innovation. We believe in empowering individuals, embracing diverse perspectives, and creating an environment where every team member can thrive and contribute to meaningful outcomes. You will have access to resources that support your development and well-being as you build a rewarding career with us.
Top Skills
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The Company
What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
