About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
To enhance the global services team, we are hiring a Service Consultant with strong and proven customer implementation experience in the IT market to be based in our Bangalore office. This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times.
If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.
Experience/Qualifications
- 3+ years applicable experience managing technology implementations utilizing software tools
- 1+ years of MSP Experience preferred
- Knowledge of CRM, ERP, PSA and RMM software and markets
- Good Knowledge of Windows Operating Systems and Active Directory
- Proficient Microsoft Windows Server and patch management best-practice skills
- Experience with Routing, Switching, & Firewall/Edge technologies
- Working knowledge of Virtualization solutions such as VMware, Hypervisor
Responsibilities
- Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
- Serve as the primary point of contact throughout the entire implementation process.
- Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
- Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.
- Define product specifications for the partner and end-users installation.
- Respond to partner inquiries and direct the resolution of outstanding issues.
- Monitor partner use and adoption of the software throughout the implementations
- Help scope implementation and professional services engagements in conjunction with the sales team.
- Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
- Other duties as assigned.
Non-Technical Skills Requirements
Excellent oral, written communication and presentation skills using products such as MS PowerPoint, Excel, Project Plans
Strong attention to detail with data-centric approach to key success factors
Self-motivated, decisive, with the ability to adapt to change and competing demands.
Proven team player
Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
Solid understanding of the Security software solutions market for the MSP and SMB customer personas
Demonstrate the ability to present complex technical material to both technical and non-technical customers.
Preferred Skills / Certifications
Bachelor’s degree in computer science or equivalent experience
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Skills Required
- 3+ years applicable experience managing technology implementations utilizing software tools
- 1+ years of MSP Experience preferred
- Knowledge of CRM, ERP, PSA and RMM software and markets
- Good Knowledge of Windows Operating Systems and Active Directory
- Proficient Microsoft Windows Server and patch management best-practice skills
- Experience with Routing, Switching, & Firewall/Edge technologies
- Working knowledge of Virtualization solutions such as VMware, Hypervisor
- Demonstrated experience with Salesforce and Power Bi reporting strongly preferred
- Bachelor's degree in computer science or equivalent experience
Kaseya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kaseya and has not been reviewed or approved by Kaseya.
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Leave & Time Off Breadth — PTO is commonly described around 20–21 days per year plus standard holidays. Some indicate they can fully disconnect while on leave.
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Equity Value & Accessibility — Equity or option grants are available to many roles, offering potential upside beyond base pay. This exposure is presented as a meaningful component of total compensation for some roles.
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Affordable Benefits — The high‑deductible medical plan is described as having low or employer‑covered employee‑only premiums in some cases. This can reduce out‑of‑pocket costs for those who select the HDHP.
Kaseya Insights
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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