The Role
Design and optimize ServiceNow workflows based on customer requirements and business objectives. Lead customer engagements, develop user stories and testing strategies, resolve complex functional issues, and provide documentation and knowledge transfer. Coach junior consultants, collaborate with product teams, maintain ServiceNow certifications, and apply AI capabilities to improve workflow efficiency and business process outcomes.
Summary Generated by Built In
As a ServiceNow Workflow Consultant, you will
- Leverage ServiceNow platform expertise and workflow domain knowledge to design efficient workflows aligned with customer journeys and business objectives.
- Analyze customer requirements and translate them into effective workflow solutions using ServiceNow capabilities and industry best practices.
- Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documentation to ensure consistent and successful project delivery.
- Guide customers in creating, reviewing, and approving user stories, acceptance criteria, and testing strategies.
- Collaborate with product teams to share customer insights, recommend improvements, and promote best practices.
- Resolve escalations from junior team members and take ownership of complex functional issues.
- Coach and mentor Associate Business Process Consultants, supporting their professional development and delivery performance.
- Lead customer engagements independently, ensuring proposed workflows meet business requirements and customer expectations.
- Maintain relevant ServiceNow skills and certifications aligned with the assigned workflow domain.
- Leverage AI-powered tools and capabilities to streamline workflows, improve decision-making, generate insights, and support business process optimization.
What You Bring to the Table
- 6–8 years of overall professional experience, with at least 5 years of experience in a professional services organization or equivalent education and experience.
- Strong knowledge of the ServiceNow platform, workflow capabilities, and business process consulting.
- Experience designing and optimizing workflows based on customer requirements and business objectives.
- Hands-on experience developing user stories, acceptance criteria, testing strategies, and knowledge transfer documents.
- Experience working directly with customers to gather requirements, validate solutions, and support implementation.
- Experience handling complex issues, resolving escalations, and guiding junior team members.
- Relevant ServiceNow certifications aligned with the specific workflow domain.
- Understanding of AI concepts, AI-powered tools, ethical considerations, and their application in business processes.
- Experience or demonstrated interest in integrating AI into workflows, automation, decision-making, and problem-solving.
You should possess the ability to
- Translate business requirements and customer journey needs into practical, value-driven ServiceNow workflow solutions.
- Lead customer engagements and manage assigned projects independently.
- Analyze complex functional issues, identify root causes, and drive effective resolutions.
- Create clear and structured user stories, acceptance criteria, testing strategies, and documentation.
- Train customers to develop their own user stories and testing strategies while guiding them through review and approval.
- Coach and mentor junior consultants and support their professional development.
- Collaborate effectively with customers, product teams, and cross-functional stakeholders.
- Apply AI tools under guidance to improve workflow efficiency, generate insights, and support strategic initiatives.
- Explain relevant AI capabilities, use cases, and ethical considerations in customer contexts.
- Adapt to changing customer needs, promote continuous improvement, and maintain up-to-date technical and functional expertise.
What we bring to the table
- An opportunity to work on ServiceNow workflow consulting and business process optimization initiatives.
- Exposure to customer-facing projects focused on workflow design, automation, and continuous improvement.
- Opportunities to contribute to AI-enabled business process improvements and innovative workflow solutions.
- A collaborative environment that encourages knowledge sharing, mentoring, and professional development.
- Opportunities to strengthen ServiceNow expertise, maintain relevant certifications, and develop functional leadership capabilities.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Hema Murali
Phone: +31 20 369 0609 ; Extn :148
LinkedIn: https://www.linkedin.com/in/hema-murali-315999329/
Skills Required
- 6-8 years of overall professional experience
- At least 5 years of experience in a professional services organization, or equivalent education and experience
- Strong knowledge of the ServiceNow platform and workflow capabilities
- Experience with business process consulting
- Experience designing and optimizing workflows based on customer requirements and business objectives
- Hands-on experience developing user stories, acceptance criteria, testing strategies, and knowledge transfer documents
- Experience working directly with customers to gather requirements, validate solutions, and support implementation
- Experience handling complex issues and resolving escalations
- Experience guiding or mentoring junior team members
- Relevant ServiceNow certifications aligned with the workflow domain
- Understanding of AI concepts, AI-powered tools, ethical considerations, and business-process applications
- Experience or demonstrated interest in integrating AI into workflows, automation, decision-making, and problem-solving
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The Company
What We Do
STAFIDE is a Netherlands-based niche technology talent consulting company operating across Europe. It helps organizations identify, recruit, and deploy technology professionals in areas including cybersecurity, cloud engineering, software development, data analytics, ERP, infrastructure, and digital transformation. Its services include recruitment, workforce engagement, secondment, onboarding support, workforce deployment, and workforce analytics that support technology hiring and expansion.
