By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job DescriptionExperience
8+ years (5+ years in ServiceNow UX / Front-end / Portal / UI Frameworks)
The Opportunity
We are seeking a ServiceNow UX Developer to lead the design and development of intuitive, scalable, and AI-enabled user experiences across the ServiceNow platform.
This role goes beyond UI development—you will define UX architecture, establish design standards, and drive adoption of modern ServiceNow experience frameworks such as UI Builder, Next Experience, Employee Center Pro, and AI-powered interfaces (Now Assist, Virtual Agent, AI Search).
You will collaborate with Platform Architects, Product Owners, Enterprise Architects, and business stakeholders to deliver seamless, accessible, and high-performing user journeys aligned with Takeda’s digital and AI strategy.
Key Responsibilities
UX Architecture & Strategy
- Define and drive enterprise UX strategy across ServiceNow.
- Establish design standards, reusable UI patterns, and component libraries.
- Advocate for user-first, OOTB-first, and accessibility-first design principles.
- Partner with Enterprise Architecture and Platform Governance teams for UX alignment.
- Present UX strategies and designs in architecture forums (EAC, platform councils).
UX Design & Development
- Design and develop modern user interfaces using:
- UI Builder (Next Experience)
- Employee Center / Employee Center Pro
- Service Portal (legacy modernization where needed)
- Build reusable components using Now Experience Framework (Web Components).
- Create intuitive workflows, dashboards, and landing experiences.
- Ensure consistent UX across modules (ITSM, HRSD, CSM, IRM, SecOps).
- Optimize for performance, responsiveness, and cross-device compatibility.
AI-Driven User Experience
- Integrate AI capabilities into UX:
- Now Assist (summarization, recommendations)
- AI Search and contextual results
- Virtual Agent conversational experiences
- Design human-in-the-loop experiences for AI-assisted workflows.
- Collaborate with AI and data teams to ensure responsible and explainable AI usage.
- Continuously evaluate emerging AI UX capabilities within ServiceNow.
User Journey & Experience Optimization
- Map end-to-end user journeys across services and workflows.
- Identify friction points and drive UX improvements.
- Use analytics and user feedback to continuously enhance experiences.
- Drive adoption through intuitive design and reduced cognitive load.
Integration & Data Experience
- Design UI experiences that integrate seamlessly with backend workflows and data.
- Work with APIs, IntegrationHub, and data sources to enable real-time UI updates.
- Ensure consistent data presentation across distributed systems.
Governance, Quality & Performance
- Ensure UX solutions comply with:
- Accessibility standards (WCAG)
- Performance benchmarks
- Security and compliance requirements
- Conduct UX reviews, code reviews, and design validations.
- Support upgrades and ensure UI compatibility across releases.
Leadership & Mentorship
- Provide technical leadership to UX developers and junior team members.
- Define best practices and contribute to UX governance frameworks.
- Act as a bridge between design, development, and architecture teams.
Required Skills & Qualifications
Technical Expertise
- 8+ years of overall IT experience.
- 5+ years of hands-on ServiceNow UX development experience.
- Deep expertise in:
- UI Builder (Next Experience Framework)
- Now Experience UI Framework (Web Components)
- Employee Center / Employee Center Pro
- Service Portal (legacy and migration strategies)
- Strong proficiency in:
- JavaScript, HTML, CSS
- REST APIs and integrations
- Experience with:
- Virtual Agent
- AI Search
- Now Assist capabilities
- Understanding of:
- UX design principles and usability standards
- Accessibility (WCAG compliance)
- Responsive and mobile-first design
Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA) – Required
- ServiceNow Certified Application Developer (CAD) – Required
- ServiceNow UX / UI Builder / Portal-related certifications – Required
Soft Skills
- Strong communication and stakeholder engagement skills.
- Ability to translate business needs into intuitive UX solutions.
- Analytical thinking and problem-solving mindset.
- Ability to work in Agile and cross-functional teams.
Preferred Experience
- Experience across multiple ServiceNow modules (ITSM, HRSD, CSM, IRM, SecOps).
- Experience in enterprise UX transformation initiatives.
- Exposure to AI-driven UX and conversational interfaces.
- Experience working in regulated environments (GxP, SOX).
- Familiarity with enterprise architecture and governance models.
Skills Required
- 8+ years of overall IT experience
- 5+ years of hands-on ServiceNow UX, front-end, portal, or UI framework development experience
- Deep expertise in UI Builder and the Next Experience Framework
- Deep expertise in the Now Experience UI Framework and Web Components
- Experience with Employee Center or Employee Center Pro
- Experience with Service Portal and legacy migration strategies
- Strong proficiency in JavaScript, HTML, and CSS
- Strong proficiency with REST APIs and integrations
- Experience with Virtual Agent, AI Search, and Now Assist
- Understanding of UX design principles and usability standards
- Understanding of WCAG accessibility compliance
- Understanding of responsive and mobile-first design
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- ServiceNow UX, UI Builder, or Portal-related certification
- Strong communication and stakeholder engagement skills
- Ability to translate business needs into intuitive UX solutions
- Analytical thinking and problem-solving skills
- Ability to work in Agile and cross-functional teams
- Experience with multiple ServiceNow modules including ITSM, HRSD, CSM, IRM, or SecOps
- Experience in enterprise UX transformation initiatives
- Exposure to AI-driven UX and conversational interfaces
- Experience working in regulated environments such as GxP or SOX
- Familiarity with enterprise architecture and governance models
Takeda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Takeda and has not been reviewed or approved by Takeda.
-
Retirement Support — Employer-funded retirement is described as notably strong, combining a dollar-for-dollar 401(k) match with an additional company contribution that scales with age and service. Access to an employee stock purchase plan further supports long-term wealth building.
-
Parental & Family Support — Paid bonding leave for all parents, substantial adoption/surrogacy reimbursement, and robust caregiver resources (backup care and Maven family-forming support) are emphasized as core strengths. These offerings create a comprehensive safety net for a range of family situations.
-
Healthcare Strength — Multiple medical plan options (nationwide PPO/HSA and regional HMOs), employer HSA funding, and integrated mental-health and well-being programs signal depth in coverage. Preventive care is covered in-network, and plan choices by state expand access.
Takeda Insights
What We Do
For over 240 years, Takeda’s propensity to evolve has driven the next generation of innovation, and as a future-focused organization, we’re continuing to drive forward with endurance in our steadfast pursuit to achieve the best outcomes for our patients in a rapidly changing world. We have been preparing for this period of value creation by investing in data, digital and technology, and we’re proud of our employees and their commitment to turning groundbreaking ideas into life-changing impacts. Since our founding in Japan, integrity and putting patients first have been at the heart of our identity, and we will emerge ready for our future as one of the most trusted and science-driven digital biopharmaceutical companies. Join a team where your innovation impacts lives. Together, we’ll realize improved outcomes by improving data quality, enhancing launch execution and improving the patient journey. You’ll play a critical role in accelerating data collection and increasing accuracy across all parts of the business. Patients across the globe will benefit from access to treatments afforded by greater opportunities and efficiency in our research and development.
Why Work With Us
We connect to our history and Japanese heritage through everything we do to bring our purpose, values, vision, and imperatives to life. We are committed to bringing better health and a brighter future to patients. Being a part of Takeda means having the opportunity to be a part of something bigger than yourself.
Gallery
