RGP (Nasdaq:
RGP) is an award-winning global professional services firm with three decades
of experience helping the world’s top organizations navigate change and seize
opportunity. With three integrated offerings—On-Demand Talent, Consulting, and
Outsourced Services—we give CFOs and C-suite leaders the flexibility to solve
today’s most pressing challenges on their terms, uniting strategy, execution,
and talent across digital transformation, data, cloud, and global scale. We are
one of ServiceNow’s largest and fastest growing Elite services partners in the
APAC region.
As
we continue to grow our technical team in India, we have an
opportunity for a Technical Success Consultant to join the organization. As a Technical Success
Consultant, you will be supporting projects deploying
ServiceNow based solutions for RGP clients
globally.
As part of the
broader project team, responsibilities will include liaising
directly with clients to identify and document their
requirements and the configuration and development of software
to meet those requirements.
- More than 4
years of working experience in production
support or managed services.
- Well versed
with ITIL processes and ServiceNow ITSM
application.
- Good debugging
skills.
- Proactive
communication skills.
Key
Responsibilities
- Must have strong
knowledge on ServiceNow fundamentals, configuration &
scripting.
- Strong
experience and understanding of ITIL and ITSM, E.g.,
Incident vs Request and Request vs
Change
- Must be
strong in client interactions for
debugging the issues and suggesting
solutions.
- Must work on
the enhancements as per the client
requirements.
- Work on
assigned activity/task with other team
members in the project and own a distinct
aspect of the project
- Take charge of
finding information sources, gathering, and interpreting
problem statement, execute analysis and present findings
to team members and stakeholders
- Work
collaboratively with the team & project manager to
deliver assigned work on time
- Maintain an
effective and proactive follow-up & updates with
stakeholders
- Perform and
organize ongoing support for customers such as report
building, data quality, new integrations,
etc.
- Configuring, developing and
testing solutions on the platform to meet business
requirements
- Maintain high
customer satisfaction through the delivery of
high-quality, timely and thorough solutions to our
clients
- Working with
our process owners to identify opportunities
for improvement
- Engage with
clients to provide advice to solve problems & create
value
- Coordinate
training & workshop
- Collaborate
with the project team to deliver the project
efficiently
- Educating our
users on how to use the platform
best
- Assisting our
Business Analysts and Senior Developers and providing ad
hoc support to the Team where
required
- Enhance
& increase ServiceNow knowledge
by doing continuous learning,
training and
certification
Requirements
- 4-5 years of IT
experience
- Sound
ServiceNow knowledge
- Sound
Javascript knowledge
- Openness
to travel
- Tertiary
education preferred
Professional qualifications and education
requirements
- At least two
years of work-experience in ServiceNow
projects
- ServiceNow
admin certification (CSA)
- ServiceNow
certified application developer (CAD), will be a
plus
- ITIL
Foundation Certificate in IT Service
Management
- Excellent
problem solving & communication
skill
- Embrace
design thinking
Skills Required
- More than 4 years of working experience in production support or managed services
- 4-5 years of IT experience
- Well versed with ITIL processes
- Experience with ServiceNow ITSM application
- Sound ServiceNow knowledge
- Sound JavaScript knowledge
- Good debugging and problem-solving skills
- Proactive and excellent communication skills
- Openness to travel
- At least two years of ServiceNow project experience
- ServiceNow System Administrator (CSA) certification
- ITIL Foundation Certificate in IT Service Management
- Tertiary education
- ServiceNow Certified Application Developer (CAD)
- Embrace design thinking
What We Do
CloudGo is a consulting company that solves business problems through digital workflows and technology services. It helps organizations serve internal and external customers, maintain IT operational and financial integrity, modernize legacy applications onto cloud platforms, improve customer and employee experiences, modernize IT service management, and migrate bespoke applications. CloudGo became part of Veracity and Resources Global Professionals, operating within a broader digital consulting organization.
