RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we give CFOs and C-suite leaders the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across digital transformation, data, cloud, and global scale. We are one of ServiceNow’s largest and fastest
growing Elite services partners in the APAC region.
As we continue to grow our technical team in India, we have an opportunity for a Senior Technical Success Consultant to join the organization.
Role Purpose
As a ServiceNow Senior Technical Success Consultant, you will be supporting projects deploying ServiceNow-based solutions for RGP clients globally and providing L2/L3 support, along with actively working on debugging issues faced by clients.
As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.
Requirements
Key Responsibilities
- Strong
knowledge of ServiceNow fundamentals, configuration, and scripting
- Work
on managed services or production support within ServiceNow
- Strong
understanding of ITIL and ITSM, including Incident vs Request and Request
vs Change
- Strong
client interaction skills for debugging issues on projects
- Work
on enhancements as per client requirements
- Work
on assigned activity/task with other team members in the project and own a
distinct aspect of the project
- Take
charge of finding information sources, gathering and interpreting problem
statements, executing analysis, and presenting findings to team members
and stakeholders
- Work
collaboratively with the team and project manager to deliver assigned work
on time
- Maintain
effective and proactive follow-ups and updates with stakeholders
- Perform
and organize ongoing support for customers such as report building, data
quality, new integrations, etc.
- Configure,
develop, and test solutions on the platform to meet business requirements
- Maintain
high customer satisfaction through the delivery of high-quality, timely,
and thorough solutions to our clients
- Work
with process owners to identify opportunities for improvement
- Engage
with clients to provide advice to solve problems and create value
- Coordinate
training and workshops
- Collaborate
with the project team to deliver the project efficiently
- Educate
users on how to best use the platform
- Assist
Business Analysts and Senior Developers and provide ad hoc support to the
team where required
- Enhance
ServiceNow knowledge through continuous learning, training, and
certification
Basic Requirements
- 5–7
years of IT experience
- Strong
knowledge of ServiceNow
- Strong
JavaScript knowledge
- Openness
to travel
- Tertiary
education preferred
Professional Qualifications and Education Requirements
- At
least five years of work experience in ServiceNow projects
- ServiceNow
Admin Certification (CSA)
- ServiceNow
Certified Application Developer (CAD) certification will be a plus
- ITIL
Foundation Certificate in IT Service Management
- Excellent
problem-solving and communication skills
- Embrace
design thinking
Skills Required
- 5-7 years of IT experience
- At least five years of work experience in ServiceNow projects
- Strong knowledge of ServiceNow fundamentals, configuration, and scripting
- Strong JavaScript knowledge
- Work on managed services or production support within ServiceNow
- Strong understanding of ITIL and ITSM (including Incident, Request, Change distinctions)
- ServiceNow Admin Certification (CSA)
- ServiceNow Certified Application Developer (CAD)
- ITIL Foundation Certificate in IT Service Management
- Excellent problem-solving and communication skills
- Openness to travel
- Tertiary education
- Ability to perform and organize ongoing support (report building, data quality, integrations)
What We Do
CloudGo is a consulting company that solves business problems through digital workflows and technology services. It helps organizations serve internal and external customers, maintain IT operational and financial integrity, modernize legacy applications onto cloud platforms, improve customer and employee experiences, modernize IT service management, and migrate bespoke applications. CloudGo became part of Veracity and Resources Global Professionals, operating within a broader digital consulting organization.
