The Role
The ServiceNow Technical Consultant will design, implement, and support ServiceNow solutions, lead projects, provide technical guidance, and ensure integration with other systems.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a ServiceNow Technical Consultant to join our growing ServiceNow practice area. The ideal candidate will have expertise with the Field Service Management (FSM) module. To be considered for this role, you must be a U.S. citizen and willing and able to subscribe to a Public Trust background.
This is a 100% remote opportunity
As a ServiceNow Technical Consultant, working remotely, you will be responsible for the successful design, implementation, and ongoing support of ServiceNow solutions that meet our clients' business needs. You will work closely with clients to understand their requirements, provide technical guidance, and ensure the seamless integration and optimization of ServiceNow applications.
What You will Do:
- Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions.
- Design, configure, develop, and implement complex ServiceNow applications and modules, ensuring optimal performance and user satisfaction.
- Perform advanced customization of ServiceNow applications using JavaScript, GlideScript, and other relevant technologies.
- Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods.
- Lead and oversee multiple, high-impact ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget.
- Provide project leadership, including mentoring junior consultants, managing project risks, and ensuring stakeholder alignment and communication.
- Act as a technical advisor to clients, offering expert guidance and best practices for leveraging ServiceNow to achieve business goals.
- Provide advanced troubleshooting, support, and optimization for existing ServiceNow implementations.
- Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows.
- Ensure adherence to technical standards and best practices across all projects.
- The employee is required to travel to business and customer locations, locally and/or nationally, up to 20%.
Advanced Solution Design and Implementation:
Customization and Integration:
Project Leadership:
Technical Consulting and Support:
Documentation and Standards:
What You Will Bring:
- Minimum of 3-5 years of experience working with ServiceNow platform.
- Proven experience in designing, developing, and implementing ServiceNow solutions.
- Proficiency in JavaScript, HTML, CSS, and other web development technologies.
- Strong understanding of ServiceNow architecture and data model.
- Experience with ServiceNow integration methods, including REST and SOAP APIs.
- Knowledge of ITIL processes and best practices.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Certifications:
- ServiceNow Certified System Administrator (CSA) is required.
- Additional certifications, such as ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) are highly desirable.
- Experience with Customer Service Management and CCaaS.
- Experience with CTI and IVR integrations.
- Experience with Agile/Scrum methodologies.
- Familiarity with additional ServiceNow products and modules.
- Knowledge of cloud platforms and technologies.
Preferred Qualifications:
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
Top Skills
CSS
Glidescript
HTML
JavaScript
Rest Apis
Servicenow
Soap Apis
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
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