TTEC Digital seeks a ServiceNow Technical Consultant to join our growing ServiceNow practice area. This is a 100% remote opportunity. Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.
As a ServiceNow Technical Consultant, you will be responsible for designing, developing, implementing, and supporting ServiceNow solutions that meet our clients' business needs. You will work closely with clients, business stakeholders, and project teams to gather requirements, provide technical guidance, develop scalable solutions, and ensure successful project delivery.
This role combines hands-on ServiceNow development with solution consulting, implementation, and customer engagement responsibilities.
What You Will Be Doing:
Design, develop, configure, and implement solutions on the ServiceNow platform.
Analyze business requirements and translate them into scalable technical solutions.
Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.
Develop integrations between ServiceNow and third-party platforms using REST, SOAP, APIs, and web services.
Collaborate with clients and stakeholders to gather requirements, provide technical recommendations, and define best practices.
Support implementations across ServiceNow modules including ITSM, ITOM, HRSD, CSM, FSM, and related solutions.
Perform unit testing, support UAT activities, and troubleshoot production issues.
Create and maintain technical documentation, solution designs, and process workflows.
Provide ongoing support, maintenance, and optimization of ServiceNow applications.
Stay current with ServiceNow releases, capabilities, and industry best practices.
What You Will Bring:
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
3+ years of hands-on ServiceNow experience.
Proven experience designing, developing, and implementing ServiceNow solutions.
Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities.
Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
Experience with ServiceNow integrations, including REST APIs, SOAP services, and web services.
Strong problem-solving, communication, and stakeholder management skills.
Ability to work directly with clients and translate business requirements into technical solutions.
Knowledge of ITIL processes and service management concepts preferred.
Certifications:
ServiceNow Certified System Administrator (CSA) preferred.
ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) highly desirable.
Preferred Qualifications:
Experience with Customer Service Management (CSM), ITSM, ITOM, HRSD, FSM, or other ServiceNow modules.
Experience with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms.
Experience with CTI, IVR, and enterprise application integrations.
Familiarity with Agile/Scrum delivery methodologies.
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Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
- 3+ years of hands-on ServiceNow experience
- Proven experience designing, developing, and implementing ServiceNow solutions
- Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting
- Experience with ServiceNow integrations (REST APIs, SOAP services, web services)
- Strong problem-solving, communication, and stakeholder management skills
- Ability to interview and work in US-based time zones for full-time remote role
- Knowledge of ITIL processes and service management concepts
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS)
- Experience with CSM, ITSM, ITOM, HRSD, FSM modules
- Experience with contact center/CX technologies (Genesys, NICE CXone, Amazon Connect) and CRM platforms (Salesforce, Microsoft Dynamics) or Cisco
- Experience with CTI, IVR, and enterprise application integrations
- Familiarity with Agile/Scrum delivery methodologies
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
