Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024.
Job DescriptionJoin our ServiceNow Solutions Division and play a key role in delivering cutting-edge ServiceNow implementations that optimize our clients’ IT operations. If you’re passionate about technology, problem-solving, and creating impactful solutions, this is your opportunity to make a difference.
- Work on ServiceNow platform implementation projects and missions to enhance clients’ production activities.
- Contribute across multiple areas, including:
- ITSM, ITOM, CMDB/CSDM
- Discovery & Service Mapping
- Event Management
- Cloud Automation & Orchestration
- Stay ahead of the curve by monitoring new ServiceNow features and trends.
- Participate in requirements gathering workshops, and produce project documentation (architecture, technical specs, agile user stories).
- Implement, configure, and optimize ServiceNow modules, including workflow automation.
- Support user acceptance testing, deployment, and knowledge transfer to clients.
- Recommend technical solutions aligned with client needs and environments.
- Ensure compliance with quality and security standards and maintain best practices.
- Communicate and coordinate effectively with all stakeholders.
- Bachelor’s degree (or equivalent) in IT or related field.
- 2+ years of experience in IT or customer-facing roles and at least 1 with ServiceNow.
- Solid understanding of ITIL/ITSM best practices or experience in business process analysis and design.
- Basic programming knowledge (JavaScript or other).
- Strong communication, negotiation, organizational, and problem-solving skills.
- Mandatory: at least one ServiceNow Certification.
- Bonus: ITIL Certification and Project Management Certification.
- Fluent in English and capable of engaging colleagues and clients alike.
- Work on high-impact projects with leading technologies.
- Collaborate with expert teams in a dynamic, innovative environment.
- Continuous learning and career growth opportunities.
Skills Required
- Bachelor's degree in IT or related field
- 2+ years of experience in IT or customer-facing roles
- At least 1 year of hands-on ServiceNow experience
- At least one ServiceNow Certification
- Solid understanding of ITIL/ITSM best practices or business process analysis and design
- Basic programming knowledge (JavaScript or other)
- Strong communication, negotiation, organizational, and problem-solving skills
- Fluent in English
- ITIL Certification
- Project Management Certification
What We Do
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Top Employer Europe 2024
